Service Improvement Specialist

About the role

We have an exciting opportunity for two Service Improvement Specialist's to join our Service Transformation Team. Within this role, you'll assure the consistent application of our chosen improvement methodology, Lean Six Sigma, and support teams across our Asset Management Service to:

• Increase customer satisfaction by providing simple, quality, and trustworthy services that align with our customers' needs.
• Drive efficiency and effectiveness of those services by streamlining processes and removing 'non-value-added' steps.
• Measure the effectiveness of those processes in real-time across people, quality, cost, and delivery key performance indicators.
• Quantify and track the customer satisfaction, employee engagement and financial benefits associated with improvements delivered; and,
• Engage, empower, and upskill our people and promote cross-functional problem solving to continuously improve what we do.

You'll be joining a dynamic, high-functioning team who value individual contribution, innovative ways of thinking and creative problem solving. We are brought together by our determination to provide solutions that improve the way our business operates - knowing that what we do ensures we can continue to best serve our customers and achieve our social purpose.

What we're looking for

We know that how we do things is just as important as what we do. We're looking for someone who is passionate about continuous improvement and has a drive to go the extra mile to get the job done.

You'll also be able to demonstrate:

• Proven experience of developing and implementing business improvements in a service delivery environment.
• Able to use data to improve decision making, leading, and navigating team members through ambiguity by making evidence and/or values-based decisions to prioritise strategically.
• Experience analysing complex information and developing appropriate options and / or recommendations.
• Strong commercial, financial and analytical skills, working with the business to identify practical performance improvement opportunities.
• Ability to influence at all levels of the business.
• Excellent oral and written communications and strong presentation skills.
• Excellent knowledge of Microsoft Office, including Excel and PowerPoint.
• Demonstrates pragmatic thinking and approach.

Essential Qualifications:

• Educated to Level 4 (A Level or equivalent).
• Lean Six Sigma Green Belt or similar accreditation.

These positions are being offered on full time permanent basis and can be based from either our London or Oldham office, hybrid working. If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.