Service & Transition Lead

Service & Transition Lead

Software Service Transition Lead

Would you like to play a key role in transitioning a wide range of new software into service for the MoD and Royal Navy? We currently have a vacancy for a Software Service Transition Lead at our site in Portsmouth - Broad Oak.

As a Service Transition Lead, you will be working in the expanding Digital Services sector of BAE Systems to transition a wide range of different software applications into service for the Royal Navy and MoD with the potential for this to grow with business. You will be working to define, plan and measure all aspects of these software services ensuring that the service provisions meet customer business requirements. You will ensure that the service acceptance criteria have been met and that the Digital Services or its partner organisations are ready to operate the new or modified service when deployed.

This role will provide you with the opportunity to work in the expanding Digital Services business within the BAE Systems. It will also give you the chance to deploy a varied and wide range of software into the Royal Navy and MoD. It could also lead to development and future opportunities with the wider BAE Systems Business.

Your main responsibilities as a Software Service Transition Lead will involve:

To conduct, review and update Service designs and agree services with project and operations team.

Conduct Service Transition activities for all Digital Services offerings

Manage operational readiness review on behalf of Operations and Support Manager

Liaise with all service component providers to ensure service designs & SLA's are able to be met.

Manage External Service providers on behalf of Operations and Support Manager.

Liaise with MOD and its authorities for all service design activities.

Ensure all service transition artefacts are made available to operations team.

Your skills and qualifications:


Software transition background

Service design Experience in a distributed organisation

Service Transition experience

Experience with direct customer engagement

Operational readiness reviews of software and managing that transition process

Experience with transitioning applications into service including production and review service designs


Ideally ITIL v3 , Service transition and Service Design certification.

What we're looking for in you:

You will have excellent interpersonal, communication, and organizational skills. Ability to work and team effectively with IT Services groups and other management personnel. Knowledge of service transition methodology will also be key to success within this role.

Location: Portsmouth - Broad Oak

Salary: Competitive

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

Flexible Working: At Maritime Services, we embrace flexible and modern working arrangements and feel this is an important part of the benefits that we have on offer. It helps us to create a diverse and inclusive workplace. This role can be undertaken either full time, part time, job share, flexible hours or we would welcome your suggestions for how we could make this role fit your circumstances.

BAE Systems

BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

Maritime Services

Join us and help to define the future of global maritime defence capabilities. With approximately 3,500 employees based at five UK locations and revenue of £600million, we pride ourselves on employing the best professionals around and offer significant opportunities for committed employees to learn and grow with us. Our people are encouraged to be as creative as they can be and are always looking at ways to develop and challenge the way we do things, identifying and prioritising continuous improvement activities across the business

From our headquarters in Portsmouth, we are proud to support the Royal Navy in global operations. BAE Systems Maritime Services delivers end-to-end support to over 50 per cent of the Royal Navy's surface fleet. Our services include ship upgrades, repairs, dockyard facilities management and provision of combat systems training. We also develop and support the Royal Navy's complex equipment, such as radar, torpedoes and small boats.

With our international programmes and core support to the Ministry of Defence, you could find yourself working on the iconic Queen Elizabeth Class aircraft carriers, Type 45 Destroyers, Type 23 Frigates, Type 26 Global Combat Ships, Hunt Class Mine Countermeasure Vessels, Offshore Patrol Vessels, historic ships and more. Our highly skilled teams design, develop, support and maintain a wide range of complex equipment. This includes Spearfish, one of the most powerful and capable wire guided torpedoes on the market. Currently undergoing a major upgrade programme, Spearfish will soon benefit from further sophisticated advances in its homing, warheads, tactical and fuelling systems, as well an upgraded guidance link. Then there's Artisan, the 3D radar that can identify a target the size of a tennis ball, travelling at a speed of more than 2000 miles an hour more than 25 kilometres away!

Join us and the projects you'll be involved in will form the backbone of the Royal Navy for decades to come. You'll be part of something important; something you can be proud of.

At BAE we want to be the leading employer in defence and security for valuing diversity and inclusion. We care about difference in all forms and want to create an inclusive environment where everyone can be themselves and reach their full potential.

We welcome candidates from all backgrounds and particularly from sections of the community who are currently under-represented within our industry, including women, people from ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to be a preferred home for veterans and reservists.

For more information on our Diversity & Inclusion work, please click here.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with BAE Systems.

Job Engineering
Primary LocationPortsmouth BroadOak

Closing Date 22/Jun/21, 5:59:00 PM
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BAE Systems
Contract Type
Expiry Date
07/07/2021 06:31:00
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