Service Transition Manager (SC Clearance desirable)
Duration: 12 Months
Rate: £360 per day
Location: Milton Keynes (remote working)
IR35 Status: Outside
A Service Transition Manager is required for a Government Client for coordinating day-to-day Service Transition activities, making recommendations on go-live, early-life support and service acceptance. You will ensure established Service Transition methods and procedures are utilised for efficient and prompt handling of all requests to the Service Transition team.
Manage the transition of products or services into BAU service, ensuring they meet the acceptance criteria. Responsible for ensuring that the acceptance criteria is clear and covers all aspects and requirements provided by IT operations teams.
Essential skills/experience required:
Service Transition experience
Demonstrable record of delivering results and meeting targets.
Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels.
Understanding of corporate drivers such as the strategy, values and core behaviours
Strong relationship management skills, including influencing and negotiation skills.
Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)
Ability to take initiative, identify and respond to service transition requirements; managing workload effectively to ensure tight deadlines are met
Excellent analytical, problem solving, decision making and influencing skills
Knowledge of and skills too in the following:
Knowledge of Project Management
Knowledge of operating IT systems within Government environments
Experience of working with ServiceNow ITSM tool
Experience working on a large and complex IT estate
You will liaise with the senior leadership team, customers, suppliers and other Government Departmental stakeholders.
Coordinate service transition activities across projects, suppliers and operational resolver teams.
Act as a point of contact for the customer as required and manage wider internal/external stakeholders across the business throughout the service transition process, representing the Service Transition Team.
Identify and perform in-depth diagnosis on complex service transition issues, applying problem solving expertise and knowledge to make decisions, negotiate improvements and implementation plans.
Conduct regular reviews of transition activity with Operational support teams, reviewing improvement suggestions, making recommendations and through regular mentoring sessions implement improvement steps.
*Ensure Service transition metrics/measures are aligned with Operations policies and objectives and accurately reflected in Management Information/internal KPI reports.
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.