Servicing Agent

Overall Purpose of Job:

Complete all internal and external information/change requests for customers. Generating responses which may be of a complex nature or with regard to a wide range of topics in an accurate and timely manner in adherence with policy, procedure and regulation.

Key Accountabilities:

  • Plan and prioritise allocated workloads against agreed service standards.
  • Take ownership for investigating and responding to internal and external requests accurately and efficiently.
  • Ensure all work completed is done so in accordance with applicable regulation, procedure and policy whilst utilising judgement to resolve issues.
  •  Consider risk when completing daily activities.
  •  Identify process improvements and efficiencies.
  • Carry out any reasonable task or duty as requested.

Experiance, Knowledge, Skills:

  •  Able to embrace change whilst adopting a positive attitude.
  • Experience of working in a target driven environment centred on customer delivery.
  • Understanding of Microsoft office applications.
  • Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
  • Understanding numerous/complex customer administration processes and policies.
  • Experience of working in a customer facing/engagement environment

Candidates will be effective at:

  •  Attention to detail and accuracy
  • Keying, processing, of all customer and 3rd party incoming workloads
  • Using and understanding core systems within customer contact and administration environments
  • Balancing customer requirements with departmental objectives
  • Taking ownership of queries and responding within a timely manner
  • Managing challenging conversations with customers

Minimum Qualifications:

  • GCSE Maths and English grade C or above or equivalent

Benefits:

  • Annual bonus
  • 25 days annual leave
  • Season ticket loan
  • Gym membership
  • Life Assurance
  • Group income protection
  • Employee referral program

if you would like more information on this role, please contact Craig at craig@ex-militarycareers.com

Register & Apply Login & Apply About E-MC Client
Organisation
E-MC Client
Reference
KM:CS1
Contract Type
Salary
£23,000 + Benefits
Start Date
25/02/2019
Expiry Date
31/12/2019
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