Shop Assistant

Uttoxeter | Other

Job Title: Shop assistant

Location: HMP Dovegate, Uttoxeter ST14 8XR

Working hours: Full time, 40 hours

Salary: Up to £23,495


HMP Dovegate is a category B male establishment prison based on the Staffordshire/Derbyshire border near Uttoxeter. The operational capacity is for 1100 prisoners and it takes a whole team of people to keep the facility safe, secure and in proper working order.


We have an opening for a Shop Assistant to join our team. The key purpose of this role is to provide and carry out retail services within HMP Dovegate, in accordance with all relevant and current regulations, legislation and guidelines. You will assist the Stores and Shop Manager in the delivery of retail services to the whole establishment and complies with all relevant Health & Safety and Food Safety Regulations, legislation and guidelines. You will be responsible to ensure the security and food safety of all foodstuffs and stock items is maintained during delivery, storage and distribution within the shop and prison areas.

Some of other key accountabilities will include:

  • To undertake stock checks, provision planning and ordering for all products from various suppliers

  • React to complaint issues and trends, with a cohesive approach along with the whole retail team

  • To train for and carry out any other work reasonably acceptable within the capabilities of the post holder.


What you'll need to do the role

To be considered for this role you must have Literacy and Numeracy at Level 2 or equivalent GCSE qualifications. It is essential that you have good computer skills including knowledge of Excel, Word and Outlook applications. It is important that you have good supervisory skills with strong interpersonal skills, including good oral and written communication. The successful post holder must be able to demonstrate resilience with a basic understanding of both conflict resolution and de-escalation and risk and conflict management. You must be assertive, creative and progressive along with good problem-solving skills



Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer


  • Employee Assistance Programme

  • Chance to contribute to innovation in the public services

  • A company passionate about diversity and inclusion

  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts \and discounts on mobile phone plans and leisure centre memberships

  • A safe and supportive culture

  • A company passionate about diversity and inclusion




About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
02/05/2024 01:13:00
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