Shop Assistant (Immigration)

Pinkenba | Other


  • Join the passionate team at Brisbane Immigration Transit Accommodation
  • Pivotal position to suit a flexible, capable & experienced retail assistant
  • Casual position based in Pinkenba - QLD


About the role

We are seeking an experienced and customer-focused Shop Assistant to provide superior customer service within the store based in our facility at Brisbane Immigration Transit Accommodation (BITA). This is a Casual position offering 30 hours per fortnight, working across the seven-day week, including public holidays with the opportunity to cover leave. This role is a pivotal position and will suit a flexible, capable and experienced retail assistant who can demonstrate common sense along with a willingness to work within a multicultural and dynamic environment. You will be responsible for the store stock control maintenance and replenishment and manual handling is part of this role. A key requirement is the ability to compile the weekly list of available stock items, sales transactions and the collation of detainee points whilst taking pride in the store and ensuring it is safe and clean always.

About you

You will possess a friendly and helpful demeanour coupled with proven success in providing service excellence within the retail environment. You will be operating within a fast paced and sometimes challenging environment. You will need to demonstrate resilience and have a calm manner with good attention to detail to meet the responsibilities of this position. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

To be successful in this role, you will have:

  • The highest levels of personal integrity and ethical behaviour
  • Experience in customer service within a retail environment
  • Good computer skills
  • Superior skills with numeracy and accuracy
  • Proficient in written and verbal English language
  • Presentation and Stock control
  • Certificate II in Retail (desirable)
  • Ability to maintain an Australian Federal Police Clearance
  • Maintain a current Working with Children certificate

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.


Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.


We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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Contract Type
Expiry Date
29/03/2023 02:53:00
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