SIMS Control Room Operator

About the Role

Safety and Incident Management Service (SIMS) maintains and promotes the safety and security of all individuals, equipment, and the site, as part of our vision to create Australia's leading Healthcare Environment. We maintain a highly visible presence, engage with individuals, reliably monitor security and parking systems, and respond rapidly and professionally to safety, security and emergency incidents.

The Control Room Operator monitors activity at the Fiona Stanley Hospital site and is responsible for managing multiple systems including CCTV, intercoms, building management systems and parking systems to receive, prioritise and manage site-based incidents. The Control Room Operator is expected to demonstrate high level of customer service, initiative and planning to ensure an efficient service delivery.

 About You

The ideal candidate can

• Multitask and maintain composure in a high-pressure environment.
• Deal with customer issues in a sincere, non-threatening and friendly way.
• Demonstrate commitment, sensitivity, and responsiveness to the needs of individuals.
• Manage cultural and individual differences in an effective, equitable and consistent way.
• Convey difficult or sensitive information in a tactful, respectful yet firm manner.
• Uses information networks and knowledge management systems competently.
• Demonstrate high level of attention to detail

To be successful in this role, you will have prior experience with the following

• Managing the daily operations of the Control Room.
• Escalate potential KPI breaches
• Reviewing and maintaining constant streams of CCTV footage and prepare to respond when required.
• Create, monitor and close work orders as required.
• Respond to customer contact via phone or intercoms and assist with troubleshooting
• Continuously monitor the 480+ cameras on the Fiona Stanley Hospital site. In particular,
• monitor critical areas including ED and nearby areas.
• Monitor after hours door access, including operational access doors and door schedules.
• Monitor system alarms and escalate as needed including responding to the fire control
• system (ELVS)
• Register lost & found and patient property after hours.
• Assist with access card management including resolving access issues, deleting access
• or escalating issues as required.
• Certificate II in Security Operations (Essential)

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

 About Fiona Stanley Hospital

We are proud to deliver non-clinical services to Fiona Stanley Hospital; one of Australia's most advanced public healthcare facilities. We put the patient at the heart of everything we do. Our team of 1,000 staff takes pride in delivering quality services to achieve outstanding care.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

  What We Offer

• Volunteer leave
• Attractive Salary with Flexible salary packaging options
• Employee Assistance Program
• Generous Employee Referral Program
• Access to discounts on health insurance, gym memberships, travel, shopping, technology, dining and entertainment. 

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.