Skills Administrator

Home Based | Other

Homebased with national travel

Permanent, Full time

Up to £24,000 per annum, dependant on experience



At Serco, our ambition is to impact a better future. This ambition alongside the needs of government, authorities, communities, businesses, and citizens has seen us invest to create a best-in-class skills and training business. With new funding streams and an ever-increased government commitment to adult learning and apprenticeships, skills and training is a key investment priority for Serco in the UK.


The Skills Administrator is a key role in supporting the future success of STS and will support with processes required to administer all programmes and to ensure we meet regulatory and contractual obligations.


As Skills Administrator you will work with colleagues to support the meeting of tight deadlines and always maintain a high standard of customer service.



Your main responsibilities:

  • Monitoring of relevant email mailboxes, responding to and / or escalating queries as necessary
  • Responding to phone queries from customers and/or learners, escalating as necessary
  • Booking tutors for courses and coordination of learning material to support delivery
  • Registering learners with awarding bodies, and administration of awarding body approvals
  • Updating learner data as necessary using dedicated learner management systems such as PICS
  • Preparing and despatching certificates of completion
  • Liaising with delivery partner organisations and subcontractors, including onboarding, issuing of contracts and variations
  • Maintaining accurate records, policies, processes for internal assurance and external audits and inspections



What you'll need to do the role:

  • Ideally you will already be working as a Skills Administrator or similar
  • Minimum NVQ L3 Business Administration or similar experience
  • Computer literate (MS Office including Teams, Outlook, Word, Excel, PowerPoint)
  • Ability to use own initiative, working independently and as part of a team.
  • Ability to effectively communicate using a variety of communication methods
  • An enhanced DBS and BPSS
  • National travel may be required for team meetings/training and to meet with apprentices/learners, alongside use of video conferencing and other virtual means.



What we offer

  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 
  • Up to 25 days annual leave plus bank holidays



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
06/03/2024 01:14:00
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