Soft Services Matron - Norfolk & Norwich University

Norwich | Other

Serco Health - Norfolk & Norwich University Hospital

Permanent / Part Time 3 days per week - (Band 8A Equivalent)

Up to £33,000 pa + Excellent Corporate Benefits Package


Working in partnership with Norfolk and Norwich University Hospital Foundation Trust (NNUHFT), Serco provides essential services including Catering, Cleaning, Security, Portering and Estates. As our Soft Services Matron you will act as a crucial interface between the clinical teams and the Serco services teams, building on that strong working partnership and making a positive impact on overall patient safety and experience.


This is a unique opportunity for an aspiring clinical leader to gain some commercial experience.


Reporting into the Contract Director (with dotted line professional responsibility to our Clinical & Safety Director) and working as part of the contract Leadership team, you'll help to provide clinical leadership to the Contract. With an understanding of our key business goals, clinical governance service drivers, and patient feedback, you'll actively develop and implement solutions to enhance the delivery of our services and ensure any continuous improvement is patient centric.


Working patterns can be flexible to cover 3 full days and may, on occasion, involve some evening and weekend working to support continuous improvement.


What you'll need to do the role


First and foremost, you need to be a registered practitioner on the NMC register (RGN), with evidence of ongoing post registration experience.


As this is a leadership role you'll naturally need strong communication, influencing and mentoring skills and you'll be comfortable writing and presenting reports to senior stakeholders. Given the environment, you'll need recent experience of working in an acute NHS setting and have an active awareness of regulatory standards. A good understanding of current Infection, Prevention Control guidelines is a must and a willingness to be highly visible and accessible to our teams will drive your success in this critical role.


Lastly and most importantly, you'll need to passionate about patient safety and experience.



Why Serco


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer


  • Up to 6% contributory pension scheme
  • Annual NMC Fees paid and support with revalidation requirements
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference
  • A company passionate about diversity and inclusion


Supporting Information - If you are considering applying for this role and have any initial questions, please contact Stephanie Gray-Roberts (Clinical and Safety Director) direct on 07718 165965 (you must apply for your application to be considered).


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
17/02/2023 01:46:00
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