Specialist Coordinator (DV Cleared)

Swindon | Other

Specialist Coordinator (DV Cleared) - Course Administration Management

UK Defence Academy

Shrivenham, SN6 8LA

Full Time, Permanent (37 hours per week)

£28,800 per annum plus benefits


Serco have an exciting opportunity for an Specialist Coordinator to join our Course Administration Team. The Course Administration Management Department is responsible for supporting the planning and organisation of over 1200 courses on site at the Defence Academy, remotely and on-line.


This is a specialised role and as such the successful applicant is required to complete DV clearance which is reflected in the salary. As this is the highest level of Security clearance this may take several months to complete therefore the candidate will be able to join the Course Administration Management team on reaching BPSS clearance to complete many aspects of the training, with full support throughout the vetting process.


Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.  


Duties for the role:

  • Taking a pro- active role within the department and generally be fully conversant with the course aims and programme.
  • Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained.
  • Course Administration support to Directing Staff in our Defence Cyber Academy
  • Maintenance of course communication and documents.
  • Communication with internal and external stakeholders
  • Processing the on and off boarding for Students
  • Updating students career profile with competencies at course completion
  • Liaising with external military and civilian institutions to gain relevant data.
  • After course work such as reporting and associated administrative tasks on various systems
  • Cross skilling to support across the wider team.
  • Mentoring and coaching of new starters
  • Management of Work Instructions


What you need to do the job:

  • Good level of general education, with proven business writing skills and Maths.
  • Professional and engaging communication through a variety of communication methods (spoken, written, behaviour).
  • Able to work unsupervised and under pressure, with conflicting demands of customer and colleagues.
  • Must be methodical, have proven organisational skills and ability to proactively manage departmental workload, delegating responsibility where necessary.
  • Yellow Belt - Continuous Improvement Methodology beneficial
  • PC literate, with a good level of experience in MS Office including Outlook, Word, Excel. 


The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • 18-hole golf course (annual membership circa £375).
  • Various catering outlets
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.


What we offer:

  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Serco-Flex - local working policy which supports home working options dependant on role requirements.
  • Serco discounts which include cinema, entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, apprenticeships, formal study and much more to support you to build your career with Serco.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
28/09/2023 02:36:00
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