Supplier Management Operations Manager

Hook/Solihull/London | Purchasing

Supplier Management Operations Manager 
Hybrid - Attached to London, Hook or Solihull Office with UK Travel       
Full Time, Permanent   

£60,000 - £68,000 (dependent on experience)  


Serco spends approximately £1.6bn globally with third party suppliers every year. Procurement supports the business by understanding business requirements and providing innovative solutions from the supply market throughout the business lifecycle that reduce cost, improve service and quality and protect the business from risk. Procurement is responsible for managing all third-party supplier arrangements including sourcing and contracting and supplier and contract management to deliver competitive advantage to Serco.


Here at Serco, we are seeking an ambitious Supplier Management Operations Manager to provide experienced leadership to support the development, deployment and operation of Supplier Management (Supplier Performance Management and Supplier Relationship Management) within the UK & Europe (UK&E) Division.


This is a newly shaped role where you will have the autonomy to design, drive and lead within this space. This role will suit you well if you are looking to bring some creativity into your day-to-day activities.

As part of this you'll:


  • Own and manage the supplier segmentation methodology and the annual refresh of the supply base segmentation
  • Own, refine and promote the Supplier Management toolkit to support Procurement and Business colleagues in applying Supplier Performance Management and Supplier Relationship Management practice with their suppliers
  • Provide coaching and support to colleagues with Supplier Relationship Management (SRM) delivery (e.g. key workshops/meetings, delivery of training and issue resolution)
  • Share Supplier Management best practice and tools/templates with other Divisional Procurement teams
  • Work closely with the Enabling Services Risk & Sustainability Team to help develop supplier management policy and to manage deployment into the UK&E Division
  • Co-ordinate the annual refresh of the UK & E's Business Critical Supplier listing, working closely with Procurement Business Partners and BU stakeholders
  • Manage communications internally within Serco UK&E Division and to the supply base on the objectives, approach, value and impact of Supplier Management


What you'll need to do the role:


  • At least 2 years' experience in a supplier management role with a track record of delivery in Procurement and supplier management
  • Strong business acumen, able to understand complex business needs and drivers and identify ways for Procurement to address
  • Consistent track record of delivery within large and complex Procurement organisations
  • A track record of delivery in procurement and supplier management, effecting change and continuous improvement through creation and implementation of innovative strategies and building of effective supplier relationships
  • Excellent communication skills with the ability to influence at multiple levels
  • A track record of developing and maintaining strong senior stakeholder relationships
  • The remit of the role is UK&E but the role may get involved in supporting and advising colleagues from ASPAC or ME as part of the global Procurement community


Why Serco:


Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer:


  • Company car
  • Bonus scheme - 5% on target, 10% exceeding targets
  • Private healthcare
  • Flexible working considered
  • Pension - 6%
  • A company passionate about diversity and inclusion
  • Growth and development opportunities - Serco will support with a range of qualifications
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Bupa Anytime HealthLine, Simply Health Plans and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • Up to 25 days annual leave plus bank holidays, with the option to purchase more
  • Life assurance



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
29/02/2024 01:14:00
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