Supplier Manager

Solihull | Other

Supplier Manager
Solihull - hybrid 

Full Time, Permanent 
£55,000 per annum   


Here at Serco, we are seeking an IT Supplier Relationship Management Specialist to be responsible for building and maintaining relationships with a specific set of IT Suppliers and internal stakeholders, working alongside Heads of Product, Standard Service Managers and Operational teams to ensure that the suppliers are meeting business requirements and as a minimum meeting their contractual obligations, identifying opportunities to improve the cost/commercial relationship and supplier performance management. This role is critical to ensuring that the suppliers within scope are contributing to optimise efficiency, improve productivity and enhance the commercial and competitive capabilities of Serco.


As part of this you will be:


  • Responsible for managing and enhancing the working relationship with specific My Technology suppliers and stakeholders
  • Responsible for working with key stakeholders to ensure practical execution of contractual commitments, supporting the identification of opportunities to improve the commercial and contractual relationship to better achieve operational and commercial targets
  • Co-ordinate all tasks relating to the Supplier Relationship Management Framework, inclusive of all Operational, Commercial and Business Reviews acting as the main conduit between Serco and its suppliers
  • Ensure all suppliers follow Serco's standard framework for ongoing due diligence, risk assessment and supplier monitoring
  • Demonstrate a proactive approach to issue management, ensuring action plans are built so that any issues are either addressed or escalated to the appropriate function
  • Help and coordinate supplier management processes and methods to operationally manage, on-board and support suppliers in meeting/exceeding contractual commitments
  • Responsible for tracking, measuring, reporting and evaluating supplier performance, working with Operations, Solutions and SBS Procurement to support improvement actions with the suppliers
  • Ensure collaborative continuous improvement is followed throughout the contract lifecycle
  • Collaborate with all IT teams and capabilities across Serco to assure suppliers are effectively managed and existing contracts are completely leveraged
  • Support SBS Procurement, Solutions and Standard Services in the analysis, selection and transition (on-boarding) of suppliers into the IT Supply Chain
  • Monitor contractual agreements for all suppliers within scope and work with SBS Procurement and where required legal to ensure suppliers are fulfilling contractual commitments.



What you'll need to do the role:

  • Good interpersonal skills are essential for this job to ensure the relationship with large stakeholder groups is as effective as possible. Excellent communication skills are essential for the role
  • An understanding of Procurement and Supplier management with a keen interest specifically within Information Technology (IT) category.
  • Understanding of different ways to save costs and My Technology importance to a business overall
  • Understanding need for a supplier contract and what it can achieve if done well.
  • Microsoft Office skills to support producing financial reports on costs & revenue (value to Serco)
  • Highly organised individual
  • Highly detailed individual with an analytical approach to obtaining, reviewing and producing insight across the supplier landscape for Serco to make decisions upon
  • Ability to present to key stakeholders and wide audiences
  • Ambitious individual with an eye for detail to ensure accuracy and precision
  • Problem solving and a pragmatic approach towards issues
  • Positive team player, with an interest in providing active feedback in order to develop the team
  • Strong moral compass, being an advocate for the Serco values, and high professional standards


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer:


  • Flexible working considered
  • Pension - 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
06/12/2023 01:33:00
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