Supply Chain Manager-Restart

Wales | Other



Job Title: Supply Chain Manager Restart Wales


Location: Hybrid based in Wales with Travel to different sites in Wales

Salary: £41,000-£45,000


Previous applicants in the last 6 months Need to apply.


As part of our Restart programme we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme Helps people to get back into work that are long term unemployed   You will be required to travel to around the Wales area visiting the supply chains and making sure they are keeping to Serco standards.


The key element of your role as Supply Chain Performance Manager is to performance manage a caseload of Supply Chain Partners ; supporting, developing and challenging them to meet and exceed performance targets and maintain contract compliance in the pursuit of Customer Service Standards and Key Performance Indicators. You'll build strong, collaborative working relationships with supply chain partners; advise and guide; build realistic pipeline reporting; challenge and address under-performance and non-compliance; and facilitate the re-allocation of contract volumes in the event under-performance.  As Performance Manager you will regularly review the supply chain to ensure it is fit for purpose and has the capacity to meet performance targets and will identify and source new supply chain partners, to support areas of under-performance.  You'll work with external stakeholders, providing performance updates at review meetings and supply chain partnership meetings.


What you'll need to do the role: 

Ideally you will have experience working in a similar role or have previous experience in supply chain / operational management within the employability, skills or apprenticeships environment. You will have knowledge and experience of delivering employability programmes. We are looking for candidates who have experience of analysing management information and working with reporting systems. You will have excellent communication skills at all levels, using a variety of communication methods (spoken, written, behaviour), along with excellent negotiation and influencing skills.


What we offer:

  • 6% Pension plus company Car 
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships
  • An autonomous and supportive culture 
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion 


If you think this role would suit you, please apply now and upload a copy of your CV and covering letter.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
28/03/2023 02:55:00
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