Support Administrator

Thamesmead | Other

Support Administrator         

HMP Thameside

SE28 0FL

Full Time, Permanent (40 hours per week)

£22,922.16 (plus £6,200 London Weighting) 


Here at Serco, we currently have an opportunity for a Support Administrator to join our team at HMP Thameside. Thameside is a local category B resettlement prison in South-East London which can currently hold 1232 convicted and remand male prisoners.


As our Support Administrator, you will be responsible for ensuring the smooth running of office processes which will include answering telephone calls and emails, dealing with incoming and outgoing correspondence, circulating minutes of meetings, ordering office supplies and ensuring the accuracy of the office calendar.



Main responsibilities of the role include:


  • General administrative duties.
  • Assist the management team in follow up actions to health and safety risk assessments.
  • Oversight of the calendar bookings.
  • Support in the collation of data for KPT's and CDI's and ensuring reporting deadlines are adhered to.
  • Support as point of contact for IT helpdesk, and support staff with IT queries where possible.
  • Assisting to coordinate in-house meetings.
  • Preparing documents, photocopying and document binding.
  • Inducting new staff to office processes and procedures.
  • Proof reading, review, coordination, and analysis of reports.



What you'll need to do the role:


  • Effective communication and organisational skills.
  • Strong Microsoft Office skills, particularly Word and Excel.
  • Experience of using databases and data input.
  • Be a team worker with a flexible approach to work.
  • Ability to work quickly and calmly especially under pressure.
  • Good numeracy and literacy skills.
  • Knowledge of office processes.
  • Previous administration experience is desirable.


What we offer:


  • 25 days annual leave plus bank holidays.
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
09/03/2024 01:22:00
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