Systems Administrator (Security)

Swindon | Other

Systems Administrator

UK Defence Academy, Shrivenham, SN6 8LA

Full Time, Permanent

£34,000 - £38,000 per annum plus benefits


Serco have an exciting opportunity for an experienced Systems Administrator to join our team based at the Defence Academy in Shrivenham, Swindon. Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.


Working as part of the IT Operations Department, the Systems Administrator will be primarily responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The post holder will participate in technical research and development, to enable continuing innovation, and all other areas within the infrastructure teams' areas of responsibility.


Main responsibilities of the role include:

  • Resolve any security incidents, working closely with the IT Operations team.
  • Establish cyber security best practices and procedures, working closely with stakeholders.
  • Ensure appropriate security standards for infrastructure, network, systems are adhered to.
  • Improvement of Infrastructure services, processes, and policies.
  • Monitor, maintain and troubleshoot network and server infrastructure related to the delivery of Defence Academy services. This includes but is not limited to: M365, Anti-Virus; Authentication; Backup; Database; E-Mail; File; Print; Virtualisation.
  • Perform scheduled tasks as detailed in maintenance plans.
  • Configure and maintain third party software i.e., security, monitoring, and configuration.
  • Provision of support to offsite units.
  • Accurately maintain all relevant documentation.


What you need to do the job:

  • Previous experience working in a cyber security related position.
  • Microsoft qualifications (MCSE) or a related degree or relevant experience.
  • Good knowledge of the following is highly desirable:
    • Microsoft O365, M365 and associated services
    • Azure AD, Exchange, SharePoint, and OneDrive
    • Azure environment and services
    • Windows Server 2019, Hyper-V, DNS, DHCP, SSH, failover clustering, security hardening, patching.
  • Ability to prioritise and execute tasks to exacting standards whilst working to tight deadlines.
  • An understanding of ITIL would be desirable, particuarly IT service management. 
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to research problems and identify solutions.
  • Be able to interpret technical language and have an aptitude to learn and operate multiple monitoring applications and tools.
  • Be a team player with the ability to build strong working relationships.


The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • 18-hole golf course (annual membership circa £375).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.


What we offer:

  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Serco-Flex - local working policy which supports home working options dependant on role requirements.
  • Serco discounts which include cinema, entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, apprenticeships, formal study and much more to support you to build your career with Serco.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
29/09/2023 02:37:00
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