The Role
Based in Channel Way, Preston, reporting to the Talent & Learning Team Leader. This role provides a series of administrative tasks to support the end to end Delegate Management Service.
Responsibilities:
- Deliver the transactional Delegate Management services such as Blue collar / manual staff training courses.
- Deliver core DM transactional services on all courses as directed by the workflow manager.
- Act as directed by Team Leader on key activities.
- Provide a wide range of supporting administration for the Talent & learning Team.
- Work with established internal and external customers to defined processes in providing a seamless service to customer.
- Process invoicing requests.
- Assist with the resolution of general issues and escalated queries from the Customer Support Team in connection with on-site venues and training providers.
- Point of contact for external/internal enquiries originating from other service streams.
- General team admin tasks, including issue of forms, processing certificates, updating training records, post etc.
- Participate in regular team meetings.
The Individual:
- Good administration and organisational skills
- Knowledge of the customer is desirable
- Basic understanding of our Service Definitions
- Good IT skills, in particular MS Excel, MS Word, HR Services Contact Model (ServiceNow), Coupa Invoicing System
- Conscientious and efficient
- Attention to detail and proven track record of accuracy
- Ability to work effectively in a team environment
- Excellent Interpersonal Skills
Security Requirements: BPSS
This role requires you to obtain a basic disclosure along with employment reference checks before starting.
The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles.
