Haywards Heath, RH16 1UA
Full time, Permanent - 7am-4pm Monday-Friday
Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Mid Sussex. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for like-minded Refuse Team Leaders to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.
You will be the public face of Serco's Environmental Services team in the community. As a Team Leader, you will induct, manage, motivate and lead your team, ensure they understand their KPIs and support them in achieving these and contribute to a culture of continuous improvement wherever possible. We are on the front line when it comes to making sure our community remains a beautiful, safe and clean place to live and work, a responsibility we take great pride in.
You will also support the Management Team and the day to day Operational Management of the contract with compliance, KPI reporting, absence management, monitoring Health and Safety and 1-2-1 performance feedback meetings.
We know that Environmental Services workers are our community's unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in Mid Sussex.
You won't be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as Loaders and Drivers who now hold Supervisor, Operations Manager and Contract Manager titles.
We are dedicated to the ongoing development and career progression of our Loaders, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, HGV Class 2 Driver Training, Transport Manager CPC, Team Leader and Management training, qualificatons and Apprenticeships and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.
What do I need to do the role?
To be considered for a position within our team, you will have strong communication and interpersonal skills as well as be self-motivated with the willingness to undertake further training when required and work well within a team.
You should have experience of working in a Team Leader or Supervisor position, ideally leading a blue collar workforce, strong IT and people management skills and a clean UK driving licence.
We are looking to hear from candidates who are flexible with shift patterns and have the willingness to go the extra mile when required. You will be expected to be someone who can demonstrate strong customer service skills and are happy in dealing with members of the public.
Previous experience of working within Environmental Services is not essential.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.