Team Leader - Parking Services
Location: Hounslow, TW3 1SQ
Hours: Permanent, 42.5 hours per week
Serco's Parking Services contract provides parking and traffic enforcement across London and works together and forms partnerships to develop, drive and deliver improvements for everyone that lives, works, learns, visits, and invests in West London. We now have an exciting opportunity for a Team Manager to join our friendly and successful team.
This role will see you manage all Civil Enforcement Officers, such as Foot, OBCEOs, ANPR, Mobile, Moped & Bicycle Riders and ensure excellent service delivery.
In order to do this, you will supervise the deployment of Civil Enforcement Officers (CEO's) across the London Borough of Ealing, supervise individual CEOs to achieve the service objectives with a high standard of performance, through leadership, selection, motivation, discipline training, appraisal and counselling, supervise the real-time tracking of CEOs and their locations via an electronic mapping system to ensure maximum operational efficiency through better informed deployment and increased management control, undertake regular performance reviews and appraisals of individual CEOs, carry out routine inspections of individual CEOs to ensure compliance with codes of conduct, appearance, and parking policies, and undertake risk assessments so as to protect the health, safety and welfare of staff and those affected by the service.
You will also develop, promote and sustain effective internal and external working relationships, communications and practices that enable positive and collaborative and innovative approaches with customers, community groups, partner organisations, and other agencies and ensure that equal opportunity considerations are actively identified, promoted, and addressed in all aspects of the work undertaken by the service group.
This position is field based, and office based, with 50% of your time spent outside and in the office. Whilst out in the field you will carry out enforcement of vehicles in contravention during daily patrols and respond to all Client Operational Requests and queries as at when required.
What You Need To Do The Job:
First and foremost you should be an experienced Team Leader or Supervisor with a BTECH Level 2 in Parking or equivalent and knowledge of TMA 2004 and other relevant Parking Legislations.
You should have minimum grade C in English and Maths, with good interpersonal skills and able to act with tact, sensitivity and diplomacy.
Please note, this role will see you walking in excess of 10 miles per day in all weather conditions including rain, snow, etc. You must be physically able to cover this distance to be considered for this role.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.