Technical Engineer

Staffordshire | Desktop Support, IT & Telecoms

This role will be to provide 1st and 2nd level support for one of our UK Processing Centers in Walsall.

The function includes a variety of IT-services within all business areas split in a 2 shift pattern (morning shift 07:00 -15:00 and late shift 14:00 - 22:00) changing on a weekly basis.

Within the role you'll be required to be part of the team on-call rota whereby support for critical Incidents only is provided Out of Team Working Hours


  • Provide basic to medium complexity technology support activities including off-shift support. Performs routine to moderately complex technology engineering, administration and maintenance
  • Work closely with global IT Teams to solve basic to medium complexity technical incidents and problems and escalate when appropriate
  • Partner with global IT Teams on basic to medium complexity technology solutions
  • Perform simple to medium complexity technology changes and implementations globally
  • Participate in the Technology design process globally
  • Participate in disaster recovery design and execution globally
  • Work as a member of a project team on global IT Projects
  • Analyze potential changes and enhancements to software and hardware to determine impact on existing production systems, system design standards and operating procedures
  • Perform other duties as assigned

Role requirements

  • Good knowledge of hardware and software technologies and best practices as well as knowledge of the organization, processes and customers
  • Experience of Supply Chain environment
  • Experience of RF & Mobile Technology, Printing & Barcode technology
  • Core skillset in Desktop Support, Physical Server Support, Telephony, Network Technology, Server Room Racking and Data Cabling Standards, Asset management, Diagnostics and trouble shooting.
  • Experience of supporting WMS (Warehouse Management Systems)
  • Ability to analyze possible solutions to moderate complexity issues using standard procedures
  • Understanding of IT Service Management (ITSM)
  • Commitment to strong customer service and accountability
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Contract Type
Expiry Date
02/08/2019 22:01:00
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