Technical Lead - M365 Collaboration Services

Remote | Other

Technical Lead - M365 Collaboration Services
Remote with occasional travel to Serco office
Full Time, 37 hours per week

Between £55,000 - £65,000 per annum (depending on experience)




We aim to create an inclusive workplace in which everyone can thrive:


  • We are a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard
  • We have reduced our gender pay gap from 10.9% to 6.9% (in the last 12 months) and increased women in leadership roles from 21% to 32% (2018-2022)
  • We have reduced our ethnicity data gap from 40% to 20%, and our disability data gap from 95% to 50% over the last 12 months
  • We were recognised in May 2022 as one of only 3 companies (from 100) to achieve Tier 1 accreditation in the CCLA Mental Health Benchmark Report


As a business we advocate flexible working as we know that your time is valuable, both inside and outside of work. We also provide an extensive Employee Assistance Program to include online counselling, webinars, health check-ins and financial wellbeing assistance.



Careers in IT Services:


IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day.


The people in IT Services are passionate about what they do and are proud to make a positive difference to the services that Serco delivers. Working together with the shared goal of providing the best service for our customers, this is what drives the culture and mindset, this is the Serco value and that is why a career with us is so rewarding.



The Role:


The Technical Leadprovides technical leadership and administration for the M365 services connected to the companies' tenants. This is inclusive off but not limited to Azure Active Directory, Exchange Online, Intune, azure app registrations, policies, and settings within the space.  It covers ensuring service requests and incidents are appropriately executed and the live service environment is correctly operating. 


The role will entail liaising with Microsoft, other technical teams and or 3rd Parties to address business needs.  They will report into the M365 Standard Service manager for governance and support.  Upon securing this role, the Technical Lead will join a dynamic team to help lead the design, implementation, and support of Microsoft 365 services and other collaborative tools on a large enterprise scale. 



As part of this you'll:


  • Provide administration support for UK and Europe's M365 Tenants to include the Azure Active Directory platform, AD Sync services, and Exchange online services
  • Manage Windows Servers in an Azure Environment assigned to the Collaboration service in partnership with a 3rdParty
  • Oversees tenant settings, policies, and configurations within the M365 and Azure AD platform
  • Responsible for the development and maintenance of the service architecture and supporting documents
  • Works with partners/3rd parties and engineering teams to document how the technology is designed and deployed for the service, constantly working with internal and external teams to improve technical configurations and keep them up to date
  • Works closely with Operations teams, Service Delivery, and in some cases, the Global 365 team, to ensure alignment of technology integration with business objectives in accordance with approved standards and policies
  • Ensure achievement of service level targets to understand issues, resolve problems and improve performance
  • Maintains professional and technical knowledge by constantly scanning/reviewing the market, attending educational workshops; reviewing professional publications.  Particularly keeping up with the Microsoft technical articles and published roadmap of changes to the platform.




What you'll need to do the role:


  • Overall 8+ years of progressive IT experience with 2+ years of Systems Administration supporting an M365 environment with a strong understanding how the 365 applications and services interact with each other
  • This is the function of a Global Administrator in 365
  • Have broad knowledge of IT technologies such as, but not limited to, 365 Apps, Active Directory, Azure (as it relates to 365), Email, Unified Communications, Networking, Windows Server, Mobile device support-Intune, Security
  • Operating within a Windows Server OS
  • Experience administering and troubleshooting Exchange and/or Hybrid Exchange service.  Be able to speak to and understand terminology such as DMARC, DKIM, Spoofing
  • Ability to manage and understand concepts of Multifactor Authentication (MFA) and Single Sign On (SSO), Conditional Access policies, Security MFA Tokens
  • Experience in implementing a continuous improvement strategy for the supported product lines, new applications and/or services
  • Demonstrated skills in writing technical documentation of the environment at an enterprise scale
  • Technical Architecture experience a plus
  • Good oral and presentation skills with comfort in presenting to senior management and stakeholders.
  • Ability to translate technical procedures in business terms so that the customer understands
  • Ability to work with minimal supervision
  • Familiar with App registrations within Azure AD
  • Strong troubleshooting skills such as looking at log data to determine root causes of problems.
  • Experience in managing service tickets to maintain SLAs and improve customer satisfaction
  • Proficient in PowerShell Scripting required
  • Industry certifications are a plus
  • Degree in Information Systems, Computer Science or a related field or equal work experience.




What we offer:


  • Flexible working considered
  • Pension - 6%
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion


We encourage you to apply even if you don't match every single aspect of the job description. We're looking for great people and are big on career development, so we're open to reviewing all applications.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
13/10/2023 02:14:00
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