Technical sales Admin

We are recruiting for a Technical Sales Administrator, due to an experienced staff member retiring. This is a permanent role with requirement to be in office 5 days a week for the initial 12 months and then opportunity to move to partial hybrid working thereafter.

Core responsibilities

  • Communicate with internal/external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone, and e-mail.
  • Analyse incoming requests, identify anomalies and respond to customer communications with the relevant information on a timely basis.
  • Address customer questions, issues and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood.
  • Prepare and check initial quotations in line with discount policies and Sales Manger Guidance, ensuring that all part numbers, quantities etc. are correctly captured.
  • Submit quotations to customers, ensuring the relevant Sales Manger is able to follow up on these, as needed.
  • Process customer purchase orders in our local ERP system
  • Effectively communicate changes to dispatch/warehouse regarding customer orders.
  • Prepare customer requested shipping documents, labels, stamping etc.
  • Process Sales Returns & Credits as appropriate
  • Support customers with updates on existing orders requests.
  • Collate and understand risk assessment information, complete the Master Check List for orders as required.
  • Collaborate with and assist others and to contribute to the success of the sales & service teams as a whole.
  • To communicate with Sales managers, Service engineers and other Team members to ensure they are informed of project relevant information.
  • Seek ways to streamline and improve best operating practice for the benefit of internal and external stakeholders.
  • To review quotations created within the Sales admin team to ensure cost and price information is correct, before the offer is released and sent (4 eye principal).

Professional Experience & Education

  • Proficient in Microsoft Office - Word & Excel.
  • Experience of working within an ERP system.
  • Ability to identify component parts from drawings.
  • Experience from a Mechanical engineering environment would be beneficial.
  • Important - Experience export regulations post Brexit.
  • Ability to work with others and be part of a fast moving team.
  • Good communication skills with both internal and external customers.

Package Details:-

  • Permanent full time contract
  • ££35k - £39k (dependent on experience)
  • Annual Bonus (pro rata on year of joining)
  • 20 days holiday (pro rata)
  • Pensions 3% EE and 6% ER
  • Life Assurance
  • Salary/Bonus Sacrifice
  • Private Health Care
  • Dental Health Care
  • Cycle to work scheme
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Gattaca PBS
Contract Type
Expiry Date
29/03/2023 15:00:00
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