Technical sales Admin

We are recruiting for a Technical Sales Administrator, due to an experienced staff member retiring. This is a permanent role with requirement to be in office 5 days a week for the initial 12 months and then opportunity to move to partial hybrid working thereafter.

Core responsibilities

Communicate with internal/external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone, and e-mail.
Analyse incoming requests, identify anomalies and respond to customer communications with the relevant information on a timely basis.
Address customer questions, issues and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood.
Prepare and check initial quotations in line with discount policies and Sales Manger Guidance, ensuring that all part numbers, quantities etc. are correctly captured.
Submit quotations to customers, ensuring the relevant Sales Manger is able to follow up on these, as needed.
Process customer purchase orders in our local ERP system
Effectively communicate changes to dispatch/warehouse regarding customer orders.
Prepare customer requested shipping documents, labels, stamping etc.
Process Sales Returns & Credits as appropriate
Support customers with updates on existing orders requests.
Collate and understand risk assessment information, complete the Master Check List for orders as required.
Collaborate with and assist others and to contribute to the success of the sales & service teams as a whole.
To communicate with Sales managers, Service engineers and other Team members to ensure they are informed of project relevant information.
Seek ways to streamline and improve best operating practice for the benefit of internal and external stakeholders.
To review quotations created within the Sales admin team to ensure cost and price information is correct, before the offer is released and sent (4 eye principal).

Professional Experience & Education