TFM Operations Lead

Riyadh | Other

TFM Operations Lead

Make a difference every day


The Job Opportunity

Serco will be delivering consultancy services with regards to the management of our client's maintenance service providers and Operational Strategy (including Facilities Management, Digital Transformation and Asset Management) & Capital Projects Handover. TFM Operations Lead is in charged with assisting the delivery of the strategic direction of all project operations within the contract by ensuring the effective management of in-house engineers, team leaders and technicians as well as a number of outsourced service providers, with the prime objective of ensuring that adequate management systems are in place to continually ensure a safe and compliant environment.

Additionally, the purpose of this role is to manage all aspects of day-to-day contract service delivery during the hours of duty.  Out of normal working hours, this role will be the focus for client relationships. The role requires the efficient management of all of the service lines including civil, mechanical, electrical and controls.  Deployment of personnel and resources is a core element of this role. Responsibility for KPI delivery is managed and delegated, as is control of safe systems of work.

Six Sigma certification is a preference (yellow belt/green belt/black belt)


Key accountabilities

  • Support the development and implementation of the SERCO team strategic operations framework
  • Input into the development and implementation of the SERCO strategic framework and Best Practice in respect of hard services, working closely with other members of the SERCO team
  • Maintain strong working relationships with the Client - with emphasis on frequent, thorough, and professional communication on operations related matters
  • Co-ordinate the development of SERCO operational policies and standards
  • Implement the operational process, procedures & statements of requirements to underpin both Serco and the Client's operational standards according to the approach agreed by the Contract Manager
  • Develop additional operational statements of requirements specific to the needs of the contract
  • Ensure strict adherence across the account to Serco guidelines and process and procedures
  • Provide operational support to the SERCO and subcontractor team 
  • Be a technical first point of call/focal point for all operational issues that are escalated by the Engineer / Team Leader or another team member


What we are looking for in our candidates:

  • Excellent communication and influencing, persuasion and engagement skills
  • Excellent presentation skills for making verbal presentation
  • Ability to think laterally and analyse and assess a wide range of information
  • Ability to multi-task and analyse situations to determine the proper course of action or alternatives without jeopardising safety, quality and contracted performance targets
  • Evidence of building strong trust-based relationships with senior stakeholders
  • Good analysis, problem solving, team player and project management skills


Specific requirements

  • Minimum of 10 years' experience in maintaining and delivering of operational services
  • 5 years plus of managing within an FM environment
  • Must hold a degree in Engineering field
  • Experience of managing multiple teams
  • Large and technically complex facility experience is desirable
  • Six Sigma certification is a preference (yellow belt/green belt/black belt)


Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


We take pride in what we do


Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

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Contract Type
Expiry Date
21/12/2022 04:09:00
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