Training and Development Manager - Health Assessmen

Bristol | Health & Nursing

Homebased with monthly travel

Permanent, Full time

Between £50,000 - £65,000 per annum, plus company car, bonus and private medical



Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).


Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 


As Training and Development Manager you will lead our clinical and non-clinical trainers to develop and deliver the broad training strategy and operation for Health Assessment Advisory Service (HAAS) to our clinical and non-clinical teams.


Reporting directly into the senior management team, you will be visible across the organisation and work collaboratively with Clinical Authors, Clinical Audit, Clinical Coaching, Operations, and Data Analytics teams to define the training strategy for our organisation and prioritise improvements in our training portfolio.



Your main responsibilities:

  • Drive high standards of training delivery through operational excellence and planning.
  • Ensure learning and feedback derived from training delivery is incorporated into continuous improvement of the business' training approach and resources.
  • Maintain a cutting edge understanding of developments in the Learning and Development Industry.
  • Deliver training programs that are consistent and compliant with all regulatory and contractual requirements.
  • Develop and deliver a reporting mechanism to operational colleagues regarding mandatory training and CPD.
  • Own and govern the learning management system (LMS) design, setup, and supplier relationship.



What you'll need to do the role:

  • You will already be working as a Training and Development Manager or similar with experience managing and leading Clinical and Operational Training teams.
  • Knowledge of and experience within the disability assessment industry to include PIP and/or WCA and/or special benefits is desirable but not essential.
  • Experience in defining and developing organisation wide training needs and operational reporting approaches.
  • Knowledge of capacity planning and workforce management



What we offer

  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 
  • Up to 25 days annual leave plus bank holidays
  • Company car
  • Bonus scheme
  • Private healthcare




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
26/04/2024 01:09:00
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