Training Officer


Training Officer

Full Time, Permanent, 37hrs, Monday- Friday

Home Based with travel required

Band 6, Car Provided

£ 34,784.79 Per annum


Here at Serco, we deliver a critical contribution to the Criminal Justice System by providing all court custody and escorting services across four regions and seven areas of England. To ensure we provide the best level of training across the contract we have a highly motivated and dedicated team of training officers, and an exciting opportunity has arisen to join this team as a Training Officer. The role will be part of the Prisoner Escorting and Custody Services (PECS) contract, operating across various sites and locations. Responsible for assisting in the development, creation, and delivery of comprehensive training solutions in accordance with and in support of all statutory, MOJ, company and department requirements.


This will include supporting with Initial Training Courses and mandatory refreshers, to drive standards within the operation.  You will also provide advice and guidance to line managers on training and development matters as well as conducting training sessions to engage and inspire the audience, helping to maintain a motivated and skilled workforce to fulfil the needs of contractual requirements.



What you need to do the job


The ideal candidate must have excellent organisation and planning skills in all aspects of your daily work, with a keen eye for detail and accuracy. This role will require someone with creativity to enable you to identify, develop and deliver informative and appropriate training programmes that will influence and engage the workforce, you'll do this by flexing your approach to delivery utilising a variety of different training methodologies. You will also be able to complete training evaluation and knowledge gap checks to ensure the effectiveness of the training programme and its overall delivery, ensuring that there are tangible learning benefits for colleagues within the business. Excellent and confident communication skills are also essential to this role. Enabling you to foster positive and meaningful professional relationships with all internal colleagues and external stakeholders where required. The successful candidate will also possess a level 3 award in education and training or be willing to work towards one, similarly they must hold a Use of Force instructors' qualification or be willing to work towards one.


This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office, and satisfactory employment references. It is also Essential for you to hold a Full UK Driving Licence.  It will also require regular travel to and from sites across the PECS and SJITT contract which may include overnight stays.



Why Serco


  • Meaningful and vital work: Contributing to the development creation and delivery of training programmes enabling and motivating the workforce, helping to develop your colleagues' careers.
  • A world of opportunity: Serco's contract is about to expand to cover 104 courts and 16 vehicle bases, meaning that there has never been a better time to join us.
  • Great people: Our bases are tight knit, and you'll find yourself working with a variety of highly supportive and experienced people, where no two days are the same.



What we can offer you


  • 25 days holiday, plus bank holidays
  • Up to 6% contributory pension scheme
  • Company car
  • Serco benefits package
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
12/03/2024 01:20:00
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