Training Operations Coordinator

York | Other

Training Operations Coordinator

Emergency Planning College

York, YO61 3EG

Full Time, Permanent (37.5 hours per week)

£25,000 - £30,000 per annum plus benefits


Here at Serco, we are looking for a Training Operations Coordinator to join our team at the Emergency Planning College. This role will be responsible for all aspects of the EPC International and Domestic Business and events through the end-to-end sales process, from first customer contact, processing bookings to post-delivery communication, payment, and any ongoing support.


Main responsibilities of this role include:

  • Responsible for the day-to-day customer communication activities for the EPC.
  • Support the Training Delivery Manager with customer engagement.
  • Ensure all opportunities are captured onto the EPC systems as appropriate using AccessPlanit and Dynamics.
  • Support the development of bids, proposals, and solutions as part of the Serco business lifecycle.
  • Responsible for the coordinator, preparation, and scheduling of customers for all face to face, online and e-learning events.
  • Manage the administration of effective service delivery.
  • Management and delivery of the EPC's virtual classroom and Connected Learning Suite.
  • Coordination of resources required and liaison with external stakeholders (e.g. trainer, technology, interpreter, T&S, training venue, etc…)


What you'll need to do the role:

  • Proven organisational and problem-solving skills.
  • Attention to detail and the ability to maintain the currency and accuracy of information.
  • PC literate with an excellent working knowledge of Microsoft and other commonly used IT packages.
  • Excellent communication skills and ability to converse at all levels, using a variety of communication methods.
  • Ability to work unsupervised, under pressure, with conflicting demands of customers and colleagues.
  • Demonstrate initiative, enthusiasm and commitment to high quality and standards.


What we offer:

  • Free onsite parking.
  • Free access to our onsite Gym.
  • Free meals on duty. 
  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied, and enjoyable work.
  • A company that recognises your contribution.


Why Serco

Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK's Armed Forces. Whether you're joining us from the military or from a civilian background, you'll take great pride in supporting the military and the care we take of our defence customers.


A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that's in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations.


Great People - Within Serco you'll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation. We are proud of who we are as individuals - and of how we come together as one team.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Are you interested in finding out more about a career in defence with Serco?

To discover more about the amazing careers at Serco, meet our team, what we offer and women in defence please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.








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Contract Type
Expiry Date
22/02/2023 01:47:00
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