Training Operations Coordinator

Training operations Coordinator

Emergency Planning College, York

Full time, perm

Salary of £29,120 and £33,260 dependent on experience

Serco have a new role as a Training Operations Co-ordinator. You will be responsible for all aspects of the EPC International and Domestic and events through the end to end sales process, from first customer contact, processing bookings to post-delivery communication, payment and any ongoing support.

Main Accountabilities:

• Responsible for the day to day customer communication activities for EPC.
• Support the Training Delivery Manager with customer engagement.
• To ensure all opportunities are captured onto the EPC systems as appropriate using AccessPlanit and Microsoft Office 365.
• To support the development of bids, proposals and solutions as part of the Serco business lifecycle. Responsible for the coordination, preparation and scheduling of customers for all face to face, online and e-learning events.
• Liaison with the Cabinet Office UK Resilience Academy Policy Team as required.
• Manage the administration of effective service delivery

What you'll need to do the role:

• Proven organisational and problem-solving skills
• Co-ordination of the delivery of online training using the EPC Microsoft Teams.
• Good communication skills
• Ability to manage workloads

What we offer:

• 25 days annual leave plus bank holidays and the chance to purchase additional days.
• Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
• We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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