Training Operations Coordinator (EPC)

Swindon | Other

Course Administration Management Training Coordinator

UK Defence Academy

Shrivenham, SN6 8LA

Full Time, Permanent (37 hours per week)

£29,296 per annum plus benefits


Here at Serco, we are looking for a Course Administration Management Training Coordinator to join our team at the Defence Academy. This is a new and unique role in that you will be working independently for the Emergency Planning College (EPC) based in York, YO61 3EG. You will be responsible for all aspects of the EPC International and Domestic Business and events through the end-to-end sales process, from first customer contact, processing bookings to post-delivery communication, payment, and any ongoing support.


This is a hybrid role which allows for home-based working most of the time or based on site at the Defence Academy depending on the successful candidate's preference. There is also the opportunity to travel for meetings and to work on site at the EPC to establish an understanding of the role requirements, meet the team and key stakeholders.


It is a requirement of the role that you will need to achieve SC Clearance and specific contract vetting.


Main responsibilities of this role include:

  • Responsible for the day-to-day customer communication activities for the EPC.
  • Support the Training Delivery Manager with key stakeholder engagement.
  • Ensure all opportunities are captured onto the EPC systems as appropriate using AccessPlanit and Dynamics.
  • Support the development of bids, proposals, and solutions as part of the Serco business lifecycle.
  • Responsible for the coordinator, preparation, and scheduling of customers for all face to face, online and e-learning events.
  • Manage the administration of effective service delivery.
  • Management and delivery of the EPC's virtual classroom and Connected Learning Suite.
  • Coordination of resources required and liaison with external stakeholders (e.g. trainer, technology, interpreter, T&S, training venue, etc…)


What you'll need to do the role:

  • A professional individual with proven track record of problem-solving skills.
  • A forward thinker, with strong planning and organisational skills and the ability to be one-step-ahead.
  • Strong administrative skills with excellent grammar and written communication skills.
  • Attention to detail with the ability to maintain the currency and accuracy of information.
  • A self-starter with the ability to work under own initiative.
  • Customer, key stakeholder, and delivery team diary management.
  • Governance of meetings and actions taken forward.
  • Focus on client reporting, with effective data processing and analysis.
  • PC literate with an excellent working knowledge of Microsoft and other commonly used IT packages.
  • Previous experience/knowledge of Microsoft Project would be beneficial.
  • Excellent communication skills and ability to converse at all levels, using a variety of communication methods.
  • Ability to work unsupervised, under pressure, with conflicting demands of customers and colleagues.
  • Demonstrate initiative, enthusiasm and commitment to high quality and standards.


This role will be hybrid with a base at the Defence Academy. The Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.  Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS. Other benefits of working on this site include:

  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • 18-hole golf course (annual membership circa £375).
  • Various catering outlets
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.


What we offer:

  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive app, Health Cash Plans, and more.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
06/10/2023 02:22:00
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