Travel Coordinator

Swindon | Other

Travel Coordinator

UK Defence Academy

Shrivenham, SN6 8LA

Full time, Permanent

£26,900.00 per annum plus benefits


Serco have an exciting opportunity for a Travel Coordinator to join our team at the Defence Academy. You will be required to source appropriate services within contract, research and sense-check itineraries and liaise with suppliers to ensure value for money.  You will be responsible for completing day to day travel bookings as well as large group tours in the UK and abroad. You will work directly with the customer group leader and facilitate/book all travel requirements.  


Main accountabilities:


  • Manage incoming office workflow and allocate work effectively ensuring all KPl's are met.
  • Make key day to day decisions to ensure the customer's Travel requirements are completed within MOD and Serco regulations, liaising closely with internal departments, external agencies/suppliers and customers as required.  Take sensible action based on best available information in the absence of customer/Serco management.
  • Undertake the lead Travel team role for specific large group tours as allocated.
  • Provide guidance to the customer on entitlements, submitting requests and travel advice.
  • Production, amendment and maintenance of assigned spreadsheets and databases including uploading to, and manipulation of information within, relevant Defence Academy application sites (iTravel).
  • Complete financial reports such as budget management, monthly spend, reconcile and pay invoices, fuel card management and any other management or customer reports/statistical information that are requested.
  • Provide comprehensive Travel department overviews to non-Travel Serco colleagues and MOD customers; may also be required to present information on Defence Academy travel policy at student inductions.


  • Actively engage with induction processes and training to ensure the successful completion of own and colleague's probationary periods.  Coach and mentor new colleagues; input into their performance reviews as required.




What you need to do the job:


  • Good level of general education, with GCSE's (A-C) or equivalent in English and Mathematics.
  • Professional and engaging communication using a variety of methods (spoken, written). 
  • PC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential) and PowerPoint (desirable).
  • Previous administration experience; knowledge and understanding of general office practices.



The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:



  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership with 2 fully equipped gymnasiums (heavily discounted rate)
  • 18-hole golf course (annual membership circa £375).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.



 What we offer:


  • 25 days annual leave plus bank holidays
  • Serco-Flex - local working policy which supports home working options dependant on role requirements.
  • Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, apprenticeships, formal study and much more to support you to build your career with Serco.


To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 



Register & Apply Now Login & Apply
Contract Type
Expiry Date
03/08/2024 01:21:00
Shortlist Email me jobs like this  Back to listing