Waste Controller | Norfolk

Location: Site based with travel amongst our 3 depots in Norfolk. Watton, Aylsham and Kings Lynn.

Permanent: 40 hours per week, Monday to Friday 8am-5pm

Salary: £32,000


Here at Serco we're experts in designing, implementing, and managing waste and recycling services, and right now we're recruiting for a Waste Controller to work within our Norfolk Contract.  We provide a complete waste and recycling collection service, striving to minimise waste and maximise participation in recycling to ensure our community remains clean, safe and green.


Reporting to the Senior Contract Manager you will work support the Supervisors in ensuring optimal deployment of resources to maintain contact with the crews throughout the day. You will utilise the tracker systems and provide a liaison between crews and management to identify areas of concern ensuring we respond in a dynamic and pro-active manner.


Within this role you will ensure regular and constructive communication between the office and crews to highlight and remedy any issues, assist the supervisory team by overseeing the KPI suite and highlighting hotspots, escalating where necessary to enable a timely resolution. You will ensure that the Contract/Operations Managers are fully appraised of any compliance failures and maintain and update databases to record and report on performance, ensuring that events/incidents that occur during the working day are recorded and followed up.



This role will see you providing data on poor performance, providing the Supervisors with completed Resources Overtime and Allocation reports, detailing where staff are to be deployed across the Contract. You will help conduct personal and vehicle accident investigations, and assist with approvals, reporting and maintaining annual leave records and compliance with the Absence Management processes.


You'll be joining a supportive senior leadership team and company that is as passionate about the delivery of public services as it is about your ongoing career development, with training courses, industry specific training and clear career development measures, all designed to ensure your ongoing success and lasting career with Serco.



What you'll need to do this role


First and foremost, you will have excellent organisational skills with an eye for detail, high analytical skills and a willingness to learn new systems and innovative.


Using your knowledge and experience of the waste and recycling industry you will be able to work both unsupervised and with external teams to coordinate requirements and improvements etc.


This role will see you using a range of software applications so you will be someone who has the ability and willingness to learn new systems alongside a strong knowledge of Microsoft packages.


Already having or be willing to complete your IOSH qualification is advantageous.


This role will also require you to travel and visit our 3 depots within Norfolk so you must have the ability to travel between locations.


Why Serco 


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives 


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.  


What we offer 

  • The opportunity to make a real difference to the quality of life in our communities 
  • A role as a company ambassador 
  • 25 days annual leave
  • Up to 6% contributory pension scheme 
  • Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships. 
  • Interesting, varied and enjoyable work 
  • A company that recognises your contribution 




Interviews will be held during the first week of October 2023.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
04/10/2023 02:26:00
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