Work Force Administrator

Leicester | Other

Contract: Permanent

Salary: £23,860.64

Working Hours: 40 hours per week2


Here at Serco we are looking for a Prison Offender Manager (POM) to join the Offender Management Unit at our new state of the art Category C prison, HMP Fosse Way.

The role of a Prison Offender Manager (POM) based within the Offender Management Unit (OMU) is to work as part of a team, and hold the responsibility for the management and assessment of low and medium risk offenders and manage their custodial sentence in preparation for their release. 


A successful candidate will be required to carry out the following duties:

Responsible for supporting the WFM Lead in ensuring the contract is appropriately resourced to deliver the service through following WFM best practise ways of workin 

Support WFM Lead in working with the Operations Leads to identify and review business requirements - i.e. review and approve changes in demand or capacity plans

Allocate resources

Assign staff to schedules, including:

Amend cover shifts based on gaps between demand and actual staffing

Run staff availability report to check availability for allocation to overtime/ Bed Watch shifts

Create, amend and delete shifts to manage schedules on a daily basis, such as create overtime/ Bed Watch shifts based on requirements

Amend individual staff maximum daily hours where needed in order to assign additional shifts/hours to s

Review Staff Leave requests, including approving Leave (in WFM Lead absence) and adding of other types of leave to scheduleswhere managers have approved the time offAdminister rosters, accounting for:


  • Employee change requests (leaves and shift swaps)
  • Reviewing and managing coverage gaps including use of planned cross-deployment, overtime
  • Reviewing attendance and non-attendance of staff including planned and un-planned absence
  • Support on the day decisions/resourcing options for the operations


Manage coverage on the day, including:

  • Reviewing coverage of staffing vs demand
  • Reviewing unplanned absence notifications
  • Support WFM Lead in considering cross-deployment, TOIL and overtime to close gaps and meet demand.


​​​​​​​Support weekly meetings with Ops Lead to review:

  • Capacity performance over prior period, including Conformance and Adherence, use of Overtime and TOIL, Training, planned and unplanned absence
  • Review planned staffing for the coming period including actions to address gaps in coverage


Essential Qualifications:

  • Recognised qualification in Maths and English


  • Good working knowledge of Microsoft packages
  • Good working knowledge of databases
  • Demonstration of flexibility and the ability to work to deadlines and under pressure

Skills and Abilities:

  • Able to form good working relationships
  • Able to work independently and as part of a busy small team
  • To solve issues at the earliest stage, presenting solutions to managers when required

To adhere to Data Protection at all times.

  • Excellent IT, written and verbal communication skills
  • Excellent organisational skills and ability to manage workload
  • Ability to work under pressure
  • Able to reflect on own performance and to strive for continuous improvement
  • To maintain professional relationships with colleagues from other areas

To ensure that information and data, processing, storage, and transmission of systems and processes are managed appropriately and in guidance with data protection and Serco policies.


Why Serco 

  • Meaningful and vital work - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives. 

  • A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 

  • Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 



What we offer


  • Upto 6% Pension

  • A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities

  • A range of benefits

  • Access to a huge range of discounts and exclusive deals

  • The chance to make a positive difference in a company passionate about diversity and inclusion  


What else do you need to know?

  • This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. 

  • You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
02/08/2024 01:08:00
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