Workforce Analyst

Solihull | Other



Workforce Analyst 
Solihull - Hybrid
Full Time, Permanent 

Between £25,000-£35,000 per annum (dependant on experience)   


Here at Serco, we are seeking a Resourcing Reporting Analyst to support the Resourcing team. You will provide technical expertise and hands on development of People-related reports, dashboards and analytics, as well as conducting individual pieces of analysis to support Serco's temporary labour management team; Serco Workforce Solutions (SWS) and Talent Acquisition team. You will work within the People Reporting and Analytics team to enable the most effective use of People data within Serco, to drive business decision making, change and strategic planning.


As part of this you'll:


  • Provide reporting and analysis on an ad-hoc basis for the Talent Acquisition team
  • Design, build and support self-service reports and dashboards to enable the Talent Acquisition team to manage recruitment effectively and efficiently
  • Become a subject matter expert on the source systems used for, and data held on, Talent Acquisition within Serco
  • Provide reporting and analysis on an ad-hoc basis for the Talent Acquisition team
  • Design, build and support self-service reports and dashboards to enable the Serco Workforce Solutions team to effectively and efficiently manage the temporary labour workforce
  • Become a subject matter expert on the source systems used for, and data held on, temporary labour within Serco
  • Design and build solutions to support with demand planning and forecasting of temporary labour requirements across the business
  • Support the People Reporting and Analytics Lead in the development and execution of the wider People Reporting & Analytics strategy
  • Work with customers across HR to translate business requirements into reporting/analytics solution design
  • Conduct detailed analysis of key issues related to the Serco workforce, including pay, attrition, engagement, absence, performance and recruitment
  • Support the integration of temporary labour data into wider Serco People reporting, including providing SME support to ITS as temporary labour systems are integrated into corporate reporting tools such as SAP Business Warehouse
  • Identify and realise opportunities to streamline the existing reporting delivery and the methods of delivering reports and dashboards to customer


What you'll need to do the role:

  • Knowledge and experience of development within business intelligence platforms and tools
  • Strong data visualisation and presentation skills
  • Data manipulation skills, including ability to extract, transform, and analyse multiple large data sets
  • Ability to problem solve, break down complex issues and develop solutions based on findings in the data
  • Communication skills with ability to translate complex issues or insights to non-technical customers, and senior leaders
  • High customer focus with commercial awareness and a drive to deliver exceptional customer service
  • Excellent written and verbal communication
  • Experience of using SAP Business Warehouse, SAP Business Objects, SAP Analytics Cloud and/or Microsoft Power BI is desirable



Why Serco:


Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer:


  • Flexible working considered
  • Pension - 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
03/10/2023 02:43:00
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