Workforce Audit Analyst-Corporate Operations

Adelaide | Other
  • Opportunity to grow your career within Workforce Management
  • Join our fun, friendly and supportive collaborative team based in Adelaide, CBD
  • Extension training, ongoing coaching and mentoring


About you:

You are a confident, driven and motivated professional with proven experience working in Workforce Management, Payroll, Finance, Bookkeeping and /or Administration. 

You are detail orientated, analytical and process driven with excellent planning and organisation skills. You have strong knowledge of business operations such as: productivity KPIs, service levels, and the relationships between quality, productivity, accountability and time and attendance. You enjoy working autonomously as well as part of a team and have the ability to influence and communicate with key stakeholders at all levels.


About the role:

You will support the Governance and Business Process Team within Enterprise Workforce Solution (EWS), Operational Support Centre (OSC) particularly with payroll file accuracy, identify anomalies and ensure all under and over payments are processed at the end of each fortnights pay run. You will contribute to general process improvements, and special projects and perform ad-hoc payroll investigations. To ensure your success, you will be provided extensive training, coaching and ongoing mentoring.


To be successful you will have:

  • Experience working in a payroll and/or finance function with high attention to detail
  • Ideally an understanding of Workforce Management Software Systems
  • Exposure to workforce management methodologies
  • Exposure to internal compliance and audit
  • Exceptional customer service skills
  • Demonstrated ability to analyse and interpret data
  • Well-developed technical skills, MS Office products and relevant technologies
  • Ability to conduct audits and investigation as required


All employees must ensure that their clearance and work requirements are maintained at all times. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

About Us

We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people's lives every day.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit


Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter. 

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

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Contract Type
Expiry Date
30/03/2023 10:46:00
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