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The principle responsibility of the Servicing Advisor role within the Early Arrears department is to communicate with customers and/or their representatives (e.g. solicitors, debt advisors, brokers) over the phone in order to provide a solution.

This is an exciting career opportunity to join Thames Water to drive operational process excellence in our revenue processes with a focus on tight management on process controls and exceptions.

In this role, you'll be helping customers who contact us through a variety of channels about their bills, meters and service-related enquiries.

This role is responsible for driving, implementing and embedding customer experience improvement projects and initiatives.

Working independently, but with the support of a wider customer research & insight team, you will establish, deliver and grow an immersion programme.

As a case manager, you'll be the first point of contact for written complaints and enquiries - which you will resolve for the customer within given timescales.

Prospects is keen to recruit Trainee Careers Advisers to contribute to the successful delivery of London National Careers Service contract throughout London.