Admin Officers - BELFAST CFCD

Our client, A Large public sector organisation, based in Belfast is looking for an Administrative Officer to join their team.

Duration: Up to 51 weeks

Rate of pay: £13.75

Location: Belfast

Hours: 37 hours per week

Start date: ASAP

Main Duties:

This telephony role supports the delivery of services for customers based in Great Britain within the Counter Fraud, Compliance and Debt (CFCD) Division. CFCD's mission is to reduce fraud, error, and debt in the benefit system. Full training will be provided and lasts approximately 5 weeks and will be delivered in the office. Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need.

The role will initially be full-time telephony with training for processing work delivered at a later date.

Key Responsibilities:

• Handle inbound telephone calls in a professional and empathetic manner.
• Engage with vulnerable customers, providing high-quality service and support.
• Negotiate repayment of debts through effective communication.
• Contribute to a team environment and support shared goals.
• Meet performance targets and deadlines with accuracy and efficiency.
• Undertake processing work as required.

Essential Skills & Attributes:

• Strong verbal and written communication skills.
• Effective call handling and customer service skills.
• Ability to build rapport with customers and colleagues.
• Basic IT skills and willingness to learn new systems.
• Good time management and organisational skills.
• Excellent interpersonal skills and a strong work ethic.
• Reliable attendance and punctuality.

Essential Criteria:

- 5 GCSEs A-C (Must include Maths and English)

**Please note that successful applicants will be required to complete an AccessNI**

To apply please send your CV via the link

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.