Admin Support Officer

Admin Support Officer - Offender Management Unit (OMU)

Location: HMP & YOI Doncaster
Salary: Band 7
Full Time, Permanent
 

Play a Key Role in Offender Management at HMP Doncaster

Serco is currently seeking a detail-oriented and motivated Admin Support Officer (ASO) to join the Offender Management Unit at HMP Doncaster. This is a critical support role within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount.

You will be part of a dynamic team, supporting a range of OMU functions including sentence calculations, public protection processes, risk assessment coordination, and communication with internal and external agencies.

Key Responsibilities

• Maintain and update prison recording systems (e.g., NOMIS, DPS) for all new admissions.
• Allocate offender cases to Prison Offender Managers (POMs).
• Interpret court documents, calculate sentences, and liaise with courts to rectify anomalies.
• Checking information on all legal documents received from court, making assessments based on these in relation to public protection arrangements ·
•  Monitoring phone calls/mail of relevant prisoners, recording this appropriately and reporting where necessary Schedule and minute key meetings such as risk management panels and progression boards.
• Manage department mailboxes, track legal documentation, and coordinate communication between prison and outside agencies.
• Prepare release paperwork and ensure notification to all relevant bodies.
• Contribute to department performance and compliance with KPIs and standards.

What You'll Need

Essential:

• GCSE English and Maths (Grade C or above).
• Strong computer literacy, including Outlook and Excel.
• High attention to detail and excellent communication skills.

Desirable:

• Previous administrative experience, ideally within criminal justice, legal, or public sector environments.
• Familiarity with offender management systems (e.g., NOMIS, DPS).

What We're Looking For

• A team player who collaborates effectively with colleagues and external partners.
• A problem-solver who can work independently with initiative.
• Someone adaptable, resilient, and calm under pressure.
• A strong organiser with the ability to manage competing priorities.

Why Serco?

Working at Serco means making a real difference. We support vulnerable individuals, uphold public safety, and invest in our people. In return, we offer:

• Competitive salary and benefits.
• Ongoing training and career development opportunities.
• A supportive and inclusive working environment.

What we offer:

• 25 days annual leave plus bank holidays.
• Up to 6% contributory pension scheme.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

Apply now to help deliver essential administrative services that support offender rehabilitation and public safety.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.