Administrator

Location: Stowmarket, Suffolk IP14 5AT

Salary: £12,647.82 per annum + excellant benefits

Full Time: 20 hours per week

Working hours: Monday - Friday 10am - 2pm (can be flexible)

Ready to make an impact?
As a part time Administraor in our Stowmarket team, you'll complete the day-to-day administration for the Contract and liaise with the Client.

You'll be entrusted to:

• Managing customer enquiries and complaints
• Print out Special Collections on a daily basis
• Support with payroll and timesheets on WFM
• Responsible for the control and checking of agency staff timesheets
• Book in all crews on completion using the debrief online form
• Minute taking at important meetings, such as disciplinary hearings
• Provide data on poor performance e.g. missed collections
• Supporting senior managers with tasks when required

Does this sound like you?
You'll be a great fit for this role if you are...

• Excellent customer service skills to both internal and external customers
• Ability to work autonomously, using own initiative, managing oneself and workload
• Accurate record keeping
• Proficient in MS Office, with good literacy and numeracy skills
• Good time management skills with the ability to multi-task

Discover all you need to keep growing
Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them. Because this is a place for you
Our people are integral to everything we do. That's why our benefits are designed to put you first:

• Holidays: 12 days plus bank holidays 
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us
At Serco, we're a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We're committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.

Our inclusive recruitment process: We see people first and foremost for their performance and potential. We're a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we're open to flexible working arrangements and we'll make reasonable adjustments from interview through to employment.
As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).
Sometimes we recieve a high volume of applications, which may lead us to close the application period early. To ensure you don't miss out, please apply as soon as possible.

Let's impact a better future, together. Apply today.
For help with your application, or to discuss your eligibility, please contact 0345 010 4000.

All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.