Administrator - Outpatients Bookings - Cardiff - South Wales, Cardiff, Spire Healthcare

Our new Patient Support Centre based in St Mellons is recruiting for an Administrator to join our Outpatient Bookings team. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems. This is an excellent opportunity to develop a career in healthcare. We are looking for driven, customer focused individuals to join our team on a permanent basis. Previous experience is not essential; however, exceptional customer service skills are a must.

Duties and responsibilities

Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP), RIS
Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by telephone or letter. Ensure an accurate record of the communication is held
Maintain departmental electronic and manual filing systems accurately
Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies

Who we're looking for

Proven experience within an administrative and/or customer service environment
An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel.
Excellent communication skills, both written and verbal.
An ability to build relationships not only with colleagues but also with Consultants, Patients, Secretaries.
Proficiency in Microsoft Office, particularly Word, Outlook and Excel.
Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail.

Working Hours: Monday - Friday (shifts between 8am - 19:00), Occasional Saturday 8am-4pm. 37.5 hours per week

Contract Type: Permanent

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications