Apprentice Configuration Analyst - Companies House - AO

Location

Cardiff, Wales, CF14 3UZ

About the job

Job summary

Join Companies House as an Apprentice Configuration Analyst and help keep our technology running smoothly!

Our Configuration Management Team ensures all IT hardware and software across Companies House is accurately recorded, tracked and maintained in our central Configuration Management Database (CMDB). From laptops to servers to software licences, we make sure everything is up-to-date, compliant and properly managed.

As an apprentice, you will:

Support the maintenance and accuracy of the CMDB
Work with industry-standard tools such as ServiceNow and SNOW Licence Manager
Learn from experienced Configuration Managers and Analysts
Contribute to real project work while developing your technical skills

You’ll also study for a Level 4 Digital Infrastructure Engineer Apprenticeship with ALS Training. You’ll spend four days gaining hands-on experience and one day each week dedicated to your studies, supported by your line manager and mentor.

Watch this video to find out more about working in Digital at Companies House

This role is perfect for you if you are:

Organised, curious and eager to learn
Interested in how IT systems are managed behind the scenes
Keen to build real-world digital skills in a friendly, supportive team

Want to learn more?

Click on the link below to join our virtual ‘Find Out More’ session to learn about the apprenticeship, life at Companies House, and get application tips - no need to book, cameras optional, just join as you are:

Wednesday 24th February 2026 6.30pm - 7.30pm

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.   

Find out more about what a great place Companies House is to work

Please note:

Companies House cannot offer Visa sponsorship to candidates through this campaign.
Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC.
Please review the eligibility criteria for the academic course detailed under the Person Specification section further down in the advert before applying. 

Job description

As an Apprentice Configuration Analyst you’ll be involved in:  

Tech Asset Management  
Handling IT hardware/software requests, reusing stock to reduce waste, tracking assets via CMDB, and following procurement processes.  
Software Standards & Governance  
Supporting the Software Approval Group (SAWG) in reviewing software requests and ensuring all software meets organisational standards.  
Compliance & Audits  
Assisting with audits to verify legal compliance and alignment with licence agreements and policies.  
Version Control & Upgrades  
Maintaining consistent software versions and supporting the smooth rollout of updates.  
Tool Support  
Managing tools like SNOW Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly.  
Process Improvement  
Reviewing and enhancing configuration data management, aligning with ITIL best practices.  
ServiceNow Tasks  
Handling Service Now task (via a ‘ticket’ system), updating our CMDB, maintaining the Service Catalogue, testing new features and assisting Companies House colleagues with various software and hardware requests  
SNOW Licence Manager Admin  
Adding and managing licences, monitoring compliance, resolving issues, and maintaining scanning schedules and backups.  
Operational Support  
Providing asset data to Finance, managing staff lifecycle events, labelling assets, running audits, and assisting other teams.  

Alongside your role, you’ll be working towards a Level 4 Digital Infrastructure Engineer qualification (find out more here: Level-4-Digital-Infrastructure-Engineer.pdf) with one day a week dedicated to study time. It’s a great way to build your skills, gain a recognised qualification, and kickstart your career in tech.  

You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack.

Person specification

We’re looking for an Apprentice Configuration Analyst with: 

A willingness to learn and adapt to new technologies.
The ability to examine things and to break problems down. 
Strong communication skills, both when writing and speaking.
A careful, step-by-step approach to checking information and making sure it's correct and that the right processes have been followed.
The ability to work with other people and support colleagues.
Great organisational skills to manage their tasks and time really well.

Eligibility Criteria  

There are some important things to be aware of when applying for this apprenticeship:  

There are no age requirements for this apprenticeship – we welcome all applications.   

If you’re shortlisted for interview, we’ll ask you to confirm your name, date of birth and National Insurance number so we can share them with our apprenticeship provider. This is only to check your eligibility for apprenticeship funding.

So that we can provide you with all of the support and training you need, you’ll be required to attend our Cardiff office for a minimum of 3 days per week during the training period and then 2 days a week once training has been completed.   

To be eligible for this apprenticeship, you need to: 

Not already hold a qualification at the same level or higher than the Level 4 apprenticeship linked to this programme. For more information on qualification levels, please visit: What qualification levels mean: England, Wales and Northern Ireland - GOV.UK  
Have achieved a GCSE grade C or higher (or equivalent) in Maths and English Language (or equivalent qualifications). We’ll ask for evidence of this before you can progress to interview.  
Live in Wales for at least three days a week at the start of the apprenticeship and throughout its duration.  
Not be in full-time education.
Hold a British Passport or indefinite leave to remain status in the UK.
Meet the Civil Service Nationality Requirements.
Companies House cannot offer Visa sponsorship for this campaign. 

Qualifications

GCSE grade C (or equivalent) in Maths and English Language (or equivalent qualifications)