Army MoDCloud Internet Connected Environment Platform Manager - MoD - HEO

Location

Army Headquarters, Andover, SP11 8HJ
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuing you deliver your outcomes effectively and efficiently – we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation.  However, recognising the benefits of face to face working, especially for new joiners, there is an expectation that you would be in the office at least 60% of the time (3 days a week).

About the job

Job summary

The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army. 

Step into the future of warfare with the Information Directorate, where data drives decisions and digital dominance defines victory. We lead in strategic data management, intelligence, and cutting-edge technology, delivering the tools that give the Army a decisive edge on the modern battlefield.

As part of our civil servant team, you’ll be at the forefront of information warfare, countering disinformation, safeguarding critical data, and ensuring information integrity in a rapidly evolving digital battlespace. You’ll work with state-of-the-art tools, including AI, advanced analytics, and next-gen tech, helping the Army outthink, outmanoeuvre, and outpace its adversaries.

In the Information Directorate, you’ll turn that vision into reality. From strengthening cyber resilience to driving digital transformation on the front lines, your expertise will shape the Army’s future. You’ll collaborate with a diverse network of experts, deploying innovative strategies to maintain the Army’s dominance in an increasingly contested information environment. 

This is more than a job—it’s your chance to redefine digital defence, push the boundaries of innovation, and directly contribute to the Army’s lethality and operational effectiveness.

Join us. Shape the future. Strengthen the force.

This position is advertised at 37 hours per week.

Job description

The Army Digital Services (ADS) organisation is part of the Chief Technology Office (CTO) part of the Directorate of Information within Army Headquarters Andover. ADS is the Army's supplier of choice for the design, development and support of applications and services to provide digital enablement of the Army's processes.  It therefore supports the Army’s ambitious and innovative modernisation and transformation agenda.  ADS enables this digital transformation by developing bespoke software, hosting applications, including the Army Data Warehouse and conducting data analytics.

The British Army is committed to tripling its operational lethality by the end of the decade, driven by rapid investment in cutting-edge technologies. At the forefront of this its Hybrid cloud hosting environment.  

The ideal candidate will possess a good working knowledge of technology concepts, IT governance structures, IT Service Operations/Management.  

As the MoDCloud Internet Connected Environment (ICE) for ADS, you will lead teams which deliver software applications and services that support the Army’s strategic objectives. Working closely with senior leaders across the Army Headquarters and the Ministry of Defence, you will ensure that ADS deliver value-for-money solutions that enable mission-critical programmes. 
 
You will manage high-risk projects, oversee the software development lifecycle, and drive digital transformation in line with Defence technology and governance frameworks. With your expertise in delivery management and Defence innovation, you will be key in modernising the Army’s digital capabilities to meet future operational needs. 

Main responsibilities will include:

Lead Agile Delivery Teams - Oversee multiple Agile delivery teams through the discovery, development, and deployment of software applications for the Army and broader Defence. Balance technical expertise with strategic problem-solving to ensure seamless integration within current and future digital ecosystems
Team and Supplier Leadership - Provide leadership and direct line management to a small team of Crown Servants while overseeing the performance of contracted suppliers. Foster collaboration within cross-functional teams to drive Army-wide digital transformation, ensuring stakeholder alignment
Continuous Improvement - Drive continuous improvement in platform delivery processes and internal working practices. Implement initiatives that enhance efficiency, maximise outputs, and support Army digital objectives
Contract and Financial Management - Manage complex supplier relationships to ensure the efficient delivery of digital services and products in line with contractual agreements. Through effective contract and financial management, you will maximise the impact of supplier partnerships, ensuring that ADS delivers cost-effective, high-quality solutions that align with strategic priorities
Stakeholder Engagement and Technical Guidance - Engage with Defence and industry partners to align ADS with evolving technologies and DevSecOps best practices. Provide technical advice on digital transformation, ensuring the Army adopts scalable and sustainable software solutions
Carry out any other responsibilities relevant to the role 

Person specification

We are looking for enthusiastic individuals who can handle the pressure of coordinating a wide range of activities and should be comfortable working within the service management profession, willing to challenge established norms and process and be prepared to adapt to changing priorities. Applicants should also have effective written and verbal communication skills and display a positive and professional attitude.

Essential:

Communicating between the technical and non-technical at an expert level (ddat-capability-framework.service.gov.uk)
A Working knowledge of Microsoft 365 products
Experience of formal technical report writing
A working knowledge and experience of service management frameworks (e.g. ITIL v4)
Agile knowledge

Desirable:

CP&F User

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Managing a Quality Service
Communicating and Influencing
Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

Leadership
Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

Senior Infrastructure Operations engineer – Continual Service improvement - Awareness
Senior Infrastructure Operations engineer – Incident & Problem management
Senior Infrastructure Operations engineer – Technical Understanding
Software Developer – User Focus