Assistant Hospitality & Events Manager

Location: Bisham Abbey

Contract Type: Permanent

Working Hours: 40 hours per week, between Monday to Sunday (flexible working days and evenings)

Salary: £28,500 per annum + excellent benefits + Overtime opportunities

Here at Bisham Abbey our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver these services takes an enthusiastic and customer focused team - and right now we are looking to recruit for an Assistant Hospitality and Events Manager to join our team.

 
Bisham Abbey is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain's leading sports men and women. Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.

In this role you will be responsible for supporting all hospitality operations throughout the Bisham Abbey site. You will oversee all areas ensuring a high-quality service, effective cost management, and guest satisfaction. This is a fully operational role where you will be responsible for the day-to-day management of the event business.

Your responsibilities will include:

• Manage the day-to-day operations within budgeted guidelines to the highest standard - This includes Weddings, Events, Conferences, and the Café/Engine Room service.
• Preserve excellent levels of internal and external customer service
• Collaborate with the Hospitality & Events Manager & Head Chef to produce new menus to ensure a variety for our returning guests and partners
• Identify customers' needs and respond proactively to all of their concerns
• Lead the Events team by attracting, recruiting, training and appraising talented employees
• Establish targets, KPI's, schedules, policies and procedures
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities.  You will also receive a free gym membership to the facilities.

About you

To be considered for this role, you will have had previous experience in organising weddings and / or events and have food and beverage management experience. You'll have your finger on the pulse with the latest trends in the marketplace working closely with the team to ensure we deliver the best food, drink and entertainment in the region.

You must have your food hygiene level 3 award in food safety and your own personal alcohol license.

You'll have strong organisational skills and the ability to hit the ground running. You'll have a keen eye for detail, the desire to make magic happen and have a passion for providing a great service to our customers.

Lastly, you will possess working knowledge of various computer software programmes (MS Office, restaurant management software, POS)

If you feel you meet the above criteria, then please apply today!

Why Serco

A place you can make an impact: Working within Leisure at Serco means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 

A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

What we offer

•  Health and wellbeing: Free gym membership, free or discounted meals, and discounted physiotherapy, plus Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Holidays: 20 days (21 days after 1 year) plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Join a network where colleagues can come together, meet
• All Leisure Benefits - Employee Benefits (moreleisure.com)

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Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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