Associate Service Owner - Government Digital Service - G7

Location

Bristol, London, Manchester

About the job

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. 

Our priorities are to drive a modern digital government, by: 

joining up public sector services
harnessing the power of AI for the public good
strengthening and extending our digital and data public infrastructure
elevating leadership and investing in talent
funding for outcomes and procuring for growth and innovation
committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. 

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. 

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. 

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need 

Job description

Join Government Digital and Cyber Capability, where our mission is to ensure the government possesses the necessary talent to drive digital transformation and overcome the challenges ahead. We're dedicated to enhancing the government's capacity to attract, recruit, nurture, and retain top tier digital and data professionals.  

As part of the team, you will help shape the future of digital strategy and capabilities, providing vital insights that support cross departmental policies, standards, and strategies.  

We're entrusted with devising strategies and delivering results for a community of 30,000+ digital innovators, aspiring talent, and the broader civil service. Our commitment extends to fostering an inclusive, supportive, and dynamic culture where individuals thrive and excel.  

We are responsible for:  

Delivering the cross-government Blueprint for modern digital government   

Digital, Data and Technology Strategy and Standards, like the Technology Code of Practice, the Service Standard and Open Standards  

Cross-government performance and assurance, including Spend Controls  

Government Digital and Data Capability Framework  

This is a rare opportunity to transform the way government delivers services. As an Associate Service Owner in the Capability Frameworks team you will run and continuously improve world-class services based on user needs. You will also work with the Senior User Researcher to gather user requirements and the Senior Content Designer to ensure the frameworks have consistent content, and deliver value through the life cycle. 

This role will also have line management responsibilities. 

Person specification

We’re looking for someone who’s experienced in transformational and high-growth service delivery. You’ll be someone who is guided by the fundamental principles of putting user needs first, focusing on positive user experience and outcomes over process, and being open and transparent.

The essential skills for this role are:   

extensive understanding of delivery of services, and product management

leadership in successful design, delivery, iteration and operation of high quality products and services which maximise opportunities offered by digital technology 

experience of creating effective, prioritised product descriptions and delivery plans to meet user needs in a cost-effective way. This includes estimating the costs and benefits of items on your roadmap 

adept at translating complex aims and needs into compelling vision statements with clear and manageable plans - communicating these in an open and transparent way through a variety of channels 

confident in managing the expectations of stakeholders with conflicting needs and demands, engaging with senior stakeholders 

experienced in assessing risks, scoping resource requirements and managing budgets and operating costs to ensure value for money and sustainable development of teams and services at scale 

proven ability to lead multi-disciplinary agile delivery teams to deliver excellent new products and iterations to existing products to meet user needs. This will include advocating for your product, and includes line management