Business Support Administrator

Business Support Administrator

Forth Valley Royal Hospital, Larbert, FK5 4EB

Full time - 39 hours per week

12 Month, Fixed Term Contract

Salary - £24,647.00 - £26,763.00 depending on experience, plus Serco benefits.

Main Purpose:

Provide an excellent administrative service to Forth valley Royal Hospital

Ensure information is kept confidential and secure, produce reports, take minutes of meetings, and organize and maintain appropriate administrative systems to support service delivery.

The post holder will be a key contributor to communication within the contract supporting communication on the contract; ensuring the communication boards are up to date and appropriate posters are displayed.

The post holder will support the Absence and wellbeing program within the hospital.

Main Accountabilities: 

• ·       Provide administrative service and support to all the managers and other members of the Forth Valley Royal Hospital team.
• ·       Process sensitive and confidential information.
• ·       General admin duties such as filing, typing, photocopying, scanning, binding, distribution of
• ·       correspondence.
• ·       Meeting support: Preparation and circulation of agendas, minutes, and briefing materials.
• ·       Production of minutes, reports, presentations, and correspondence.
• ·       Take minutes at sickness, conduct, and welfare meetings.
• ·       Send HR meeting invite letters and outcome letters.
• ·       Review and prioritise work within agreed parameters.
• ·       Run reports from bespoke software and present the data in graph format.
• ·       The post holder's work will be generated by the Soft Services Advisor. The post holder will
• ·       be expected to use own initiative within defined parameters with assistance readily available
• ·       from Soft Services Advisor.
• ·       Assist with HR projects such as recruitment or new initiatives.
• ·       Preparation of invite letters for staff training.
• ·       Contingency cover for mandatory training and payroll when required.
• ·       Any other ad hoc duties as required

What you will need for the role:

• Extensive use of IT systems, software, and networks.
• Strong Microsoft Office skills, particularly in Microsoft Office, Word, Excel, PowerPoint,
• Publisher, and Access.
•  Exceptional organisational and admin skills.
•   Ability to multi-task and to work under pressure to achieve tight deadlines.
•  Ability to adapt to a constantly changing and fast-moving environment.
• Professional demeanour and interpersonal skills.
•  Ability to prioritise workload.
•  Flexibility to undertake any other tasks and duties that may be required at any time.
• Good communication skills (written and verbal).
• Good math and English language skills.
• Positive attitude.
• Ability to work well in a team, use own initiative and work efficiently.
•  Creative skills required for communication purposes e.g., posters, display boards etc.
• Ability to communicate effectively with others within the contract at all levels

Physical Demands / Skills of the job:

·       Extended working days to meet needs of the service

·       Occasional risk of dealing with dissatisfied or distressed staff, patients and visitors

·       Negotiating with customers to achieve desired outcomes

·       Maintain verbal and written communication systems within the department

What we offer 

·       Up to 6% contributory pension scheme. 

·       25 days annual leave plus bank holidays. 

·       A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 

·       Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 

·       A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. 

·       Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 

·       Interesting and enjoyable work. 

·       Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.