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Change & Release Manager - FCDO - HEO

Location

Hanslope, South East England, MK19 7BH

About the job

Job summary

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Job description

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

Providing innovation to government partners.

Delivering best-in-class solutions.

Working at the cutting-edge of technology

It all matters.

Lead your team to deliver service excellence

Leading the change enablement team. Navigating customer expectations to ensure they’re well informed of any developments or risks in their service delivery. Being an advisor to multiple stakeholders to facilitate process adherence. These are just some of the things you’ll be doing when you join FCDO Services as a Change and Release Manager.

And that’s just the start. You’ll also be leading and managing a high-performing team, liaising with internal and external stakeholders, and making recommendations to senior managers on service improvements. Accountability is also a key part of the role. And you’ll be in charge of everything, from audits to process designs, compliance, as well as training new joiners. And of course, no managerial role can exist without the responsibility of delegation – something that you’ll have to do to ensure that FCDO Services’ resources are utilised appropriately.

Work with purpose to protect the UK’s interests

Qualified in Computer Science or a relevant STEM discipline, you’ve already put your IT and skills to work in roles where meeting targets and exceeding customer expectations was second nature. With ITIL Foundation certification under your belt and a solid technical understanding, you’re confident navigating service management tools and processes – ideally with some hands-on knowledge of ServiceNow. You bring strong analytical thinking to the table, using data to tell a clear story and inform smart decisions. Your communication skills help you connect with stakeholders at all levels, while your understanding of corporate strategy and values ensures everything you do aligns with wider organisational goals.

Discover the support you need to grow your career further

Working with us, you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do and all you need.

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Person specification

We are looking for people with:

Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience
ITIL Foundation level Certification.
IT technical understanding
Knowledge of Service Management Tooling
DDat Change and Release Manager Skills https://ddat-capability-framework.service.gov.uk/role/change-and-release-manager
Demonstrable record of delivering results and meeting targets.
Good analytical skills and the ability to develop solutions with focus on customer needs.
Effective verbal and written communication skills at all levels.
Ability to build and maintain customer relationships and exceed expectations.
Understanding of corporate drivers such as the strategy, values and core behaviours.
Strong analytical skills. Ability to create, interpret and present data effectively.

Qualifications

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Communicating and Influencing
Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

IT technical understanding
Knowledge of Service Management Tooling
DDat Change and Release Manager Skills https://ddat-capability-framework.service.gov.uk/role/change-and-release-manager
Effective verbal and written communication skills at all levels
Strong analytical skills. Ability to create, interpret and present data effectively

We only ask for evidence of these technical skills on your application form:

IT technical understanding
Knowledge of Service Management Tooling
DDat Change and Release Manager Skills https://ddat-capability-framework.service.gov.uk/role/change-and-release-manager