Charity Shop Managers (pool staff)

Shop Manager - Charity Retail (London)

Location: London (ad hoc cover across multiple stores)

Pay: £13.85 per hour

Contract: Temporary on-going (must be flexible for ad hoc shifts to cover shops are required.

Hours: Up to 37 hours per week

Disclosure: Child Enhanced DBS required

About the Role

We are looking for a flexible and motivated Shop Managers to provide ad hoc cover across our charity shops throughout London. This is a hands-on role, involving the day-to-day running of stores, helping to maximise sales, manage stock effectively, and lead teams of dedicated volunteers.

Due to working alongside volunteers under 18 years old, an Enhanced DBS check with children's barred list is required.

Key Responsibilities

Daily shop operations, including opening and closing the store, following handover requirements.
Drive sales and promote excellent customer service.
Manage stock and donations, including pricing, rotation, merchandising, and visual standards.
Supervise, motivate, and support a team of volunteers, including under-18s
Ensure health & safety and safeguarding procedures are followed at all times.
Step in to cover absences/holidays across London stores as required.

About You

Previous experience in retail, preferably within charity or value retail.
Confident supervising others and leading by example, previous managerial experience preferred.
Flexible and reliable, with the ability to travel across London, on occassion at short notice.
Strong organisational and communication skills.
Passionate about supporting charitable causes and community engagement.