Communication & Engagement Manager

Hybrid working - Warrington Office
Circa £42,000 per annum
Full-time, Permanent

Ready to make an impact?

Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales.

This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices.

As a Communications and Engagement Manager in our Electronic Monitoring Services (EMS) team, you'll lead the development and delivery of internal and external communications strategies that truly make a difference. From shaping compelling stories to engaging key stakeholders, your work will strengthen our culture, support change, and drive engagement across the contract.

You'll be entrusted to

• Develop and deliver internal and external communications strategies that support the EMS contract's transformation journey
• Build strong relationships with internal and external stakeholders, acting as a trusted advisor and communications expert
• Create compelling content that makes complex ideas easy to understand and drives engagement with employees, service users, and the public
• Collaborate with workstream leads to ensure messaging aligns with HR and business change plans
• Track and measure the effectiveness of communications using a variety of tools such as feedback forums, pulse surveys, and analytics
• Support the planning and delivery of internal events and engagement initiatives
• Success will be measured by feedback received from key stakeholders as per Collaboration agreement and Achievement of relevant defined contract performance standards & collaboration activities

Does this sound like you?

You'll be a great fit for this role if you have…

• Demonstrable experience in communications, content writing, or change communications
• A strong understanding of internal and external communication techniques, with the ability to influence behaviour and support cultural change
• Experience managing multiple projects and working with a wide range of stakeholders in complex organisations
• Excellent written and verbal communication skills, with a flair for storytelling and design
• Proven ability to manage sensitive information, evaluate communication strategies, and deliver practical solutions under pressure

Discover all you need to keep growing

Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That's why our benefits are designed to put you first:

•    Holidays: Up to 25 days plus bank holidays
•    Pension: Up to 6% contributory pension scheme
•    Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
•     Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
•     Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
•     ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
•     Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
•     Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.