Complaints Officer

Complaints Officer needed!

Salary: £17.85 per hour

Location: Market Street, RG14

Hours: Monday - Friday 8.30am - 5pm - 37 hours a week

Till March 2026

Job Purpose
To work as a members of the complaints and access to records team ; providing comprehensive
admin support to the complaints and Access to Records Managers

Main Duties and Responsibilities

To act as the first point of contact for customers making an Access to Records (SAR)
requestTo provide support in keeping up to date records of Subject Access to Records
To initiate the SARs process by requesting ID and any other necessary information
To keep customers informed about the progress of their request.
To have a basic understanding of the monitoring process in respect of SARs
To retrieve requested information from electronic systems and WBC paper archives.
To arrange the file into a suitable format in preparation for redaction
To make use of redaction software to carry out initial redaction
To produce a redacted file for Quality Assurance by a senior member of staff
To complete all work within statutory timescales

Skills
A friendly and approachable manner with customers
Experience of using Windows and Microsoft Products
GCSE minimum grade C in English Maths and ICT or equivalent
Previous experience of administrative duties
To be able to retrieve data accurately as required from a variety of manual and IT Systems
Understanding of GDPR

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.