Compliance & Business Support Coordinator

Location: Harpenden (Office-Based)

About the Role

We are seeking a highly organised and proactive Compliance & Business Support Coordinator to join our Harpenden office. This is a pivotal role within the business, acting as the central coordination point for compliance, workforce competence, fatigue management, documentation control, KPI reporting, and plant & equipment monitoring.

You will work closely with Operational, HSQE, and Management teams to ensure the business remains fully compliant with industry standards and internal procedures. This is an excellent opportunity for someone who thrives in a structured environment and enjoys managing multiple priorities.

Key Responsibilities

Administration & Workforce Coordination

• Maintain and update accurate workforce records.

• Add new staff to internal systems and monitor competencies.

• Arrange renewals, medicals, D&A testing, e-learning and TVPs.

• Manage sub-sponsorship requests.

• Ensure full compliance with Sentinel requirements and reporting.

Training & Competency Management

• Monitor staff competency expiry dates and coordinate renewals.

• Organise non-Sentinel training and record completions.

• Maintain and update the company competency database.

• Produce regular reports on training status and upcoming expiries.

HR & Onboarding

• Coordinate onboarding of new starters, including:

  • Registration packs

  • Right to Work checks

  • Driver licence checks

  • Collection of competency evidence

• Issue offer letters and contracts of employment.

• Maintain secure, compliant employee records.

Fatigue Management

• Manage fatigue compliance through effective resourcing coordination.

• Maintain the currency of the Fatigue Risk Index (FRI).

• Ensure staff update daily hours worked and travelled.

• Monitor exceedances and escalate breaches to managers.

Safe Work Pack (SWP) Lifecycle Management

• Act as central point for ordering SWPs from suppliers.

• Maintain and update the SWP tracker.

• Chase site teams for return of completed paperwork.

• Ensure accurate filing and document retention.

KPI Reporting

• Gather and compile data for monthly internal KPI reporting, including:

  • Training statistics

  • Working hours

  • Accidents and near misses

  • Toolbox Talks

  • Site safety tours

• Complete monthly NWR KPI submissions for Principal Contractor contracts.

Document Control & GDPR

• Manage document transmittals, issue logs and version control.

• Maintain secure document storage in line with GDPR requirements.

• Ensure records are accurate, current, and audit-ready.

• Facilities Management (Harpenden Office)

Plant & Equipment Management

Audit Support

Person Specification

Essential

• Strong organisational and administrative skills.

• Experience in compliance, training coordination, or workforce management.

• High level of attention to detail.

• Ability to manage multiple systems and deadlines effectively.

• Strong written and verbal communication skills.

Desirable

• Experience within rail, construction, or infrastructure sectors.

• Knowledge of Sentinel, RISQS, ISO or CHAS standards.

• Understanding of fatigue management principles.

What We Offer

• A varied and integral role within a growing business.

• Close collaboration with operational and senior management teams.

• Opportunity to develop expertise in compliance and workforce governance.

• A stable, office-based role in Harpenden.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.