Compliance Support Officer

Job title:
Compliance Support Officer

Company name:
Northern Ireland Ambulance Service

Location:
Belfast

Type:
Temporary - 6 months

Rate:
£12.31

Accurate Sector Selection in Broadbean:
Office

Structure:
About the Role
To act as the first point of contact for subject access requests from solicitors, police, courts and other third parties.

Manage and respond to enquiries from solicitors and police for information requests, ensuring confidentiality is maintained and statutory timescales are met, in line with the Data Protection legislation including the General Data Protection Regulation (GDPR).

Provide support to the Senior IG and Compliance Officer and IG and Compliance Officer with regard to subject access requests submitted by individuals

Key Details
Populate the key information for each point in the following list:

* £12.31 per hour
* Belfast
* 37.5 hours per week

Responsibilities
* To act as the first point of contact for subject access requests from solicitors, police, courts and other third parties.

* Manage and respond to enquiries from solicitors and police for information requests, ensuring confidentiality is maintained and statutory timescales are met, in line with the Data Protection legislation including the General Data Protection Regulation (GDPR).

* Provide support to the Senior IG and Compliance Officer and IG and Compliance Officer with regard to subject access requests submitted by individuals.

* Respond to information requests relating to court orders, taking into account the urgent nature of these enquiries.

* Provide administrative support for the Information Governance and Compliance Team and the Informatics Department when required.

* Respond to telephone calls to the IG and Compliance Team in an appropriate and respectful manner.

* Assist the Senior IG and Compliance Officer in collating evidence to support Data Security and Protection for relevant areas of responsibility.

* Work closely with the Head of Informatics and Data Protection Officer and Senior IG and Compliance Officer to support the Information Governance agenda.

* Assist with the development and distribution of Trust wide surveys to support Trust engagement for IG and the wider Informatics Department.

* Assist in conducting audits of all Trust premises to ensure that information is being managed and stored appropriately and that confidentiality obligations are adhered to.

* Report any areas of concern identified during audits through the Trust incident reporting process to ensure lessons can be learned.


Criteria
* Experience of using Microsoft packages including Word, Excel and Outlook

* Experience of minute taking

* Can demonstrate a knowledge of Data Protection legislation including the General Data Protection Regulation.

* A minimum of 5 GCSE's (A-C), including Maths and English or equivalent and 4 years' experience in an information governance function including freedom of information, data protection and records management

* Experience and understanding of information governance issues in an organisational environment
* Excellent verbal and written communication skills, and the ability to communicate effectively at all levels
* Interpersonal skills to interface with staff, patients, public and other relevant stakeholders as required

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