Consulting Director - Resilience & Emergency Planning
Location: UK-based (with flexibility)
At Serco, we deliver essential public services across the UK and globally, making a real difference in people's lives. Whether it's supporting governments, maintaining critical infrastructure, or delivering frontline services, we help shape a better future. Our work spans defence, justice, healthcare, transport, and more—impacting a better future for millions every day.
At +impact, Serco's challenger advisory brand, we're blending real-world operational know-how with strategic insight to deliver practical, people-centred solutions for the public sector and regulated environments. As Consulting Director, you'll lead our resilience and emergency planning offer — shaping strategy, driving growth, and delivering high-impact advisory services to clients across government, local authorities, emergency services, and critical national infrastructure. It's a unique opportunity to influence how resilience is thought about and delivered across the UK and beyond.
What you'll be doing
- Leading the growth of +impact's resilience and emergency planning services.
- Designing and delivering advisory projects across crisis management, business continuity, and resilience strategy.
- Developing client-focused proposals and building long-term commercial frameworks.
- Building trusted relationships across government, emergency services, and regulated sectors.
- Collaborating with operational teams and partners, including the Emergency Planning College and IFTC.
- Acting as a thought leader, shaping methodologies and go-to-market approaches.
- Representing +impact in external forums and raising brand awareness.
- Coaching and supporting junior consultants to build internal capability.
What you'll need to do the job
To be successful in this role, you'll need:
- Strong experience in emergency planning, resilience, or crisis management.
- A proven ability to win and deliver advisory work with clients.
- Commercial acumen and experience building propositions that deliver long-term value.
- Strong communication skills and the ability to influence senior stakeholders.
- Understanding of public sector, emergency services, or regulated environments.
- A collaborative, hands-on mindset suited to start-up or scale-up consulting settings.
- Experience in or with fire and rescue, emergency services, CNI or local government — desirable.
What we offer in return
- A unique opportunity to shape and grow a key consulting capability
- The backing of Serco's scale and operational insight
- Autonomy to lead, create, and deliver meaningful change
- Flexible working with a UK-wide client base
- Access to a passionate and experienced team with a shared mission
- A collaborative, values-driven culture focused on real-world impact
#plusimpact
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