Contact Centre Trainer

Contact Centre Sales Trainer | Brentwood | Full Time | Permanent

Competitive salary + excellent benefits

Spire Healthcare is recruiting a Contact Centre Sales Trainer to join our Patient Support Centre in Brentwood. This is a newly created, full-time permanent role focused on developing the capability and performance of our sales teams.

In this pivotal role, you will design and deliver high-quality sales training programmes that support both new starters and experienced agents. Working as part of a small UK-wide training network, you will help drive sales performance while ensuring compliance within the private healthcare sector.

This is an excellent opportunity for a passionate trainer to make a meaningful impact by empowering colleagues to succeed while supporting Spire's commitment to exceptional patient care.

Key Responsibilities

• Design and deliver engaging sales training programmes to support induction and ongoing development
• Create and maintain training materials, presentations and digital learning content to ensure consistent and compliant delivery
• Facilitate onboarding for new starters, ensuring a strong understanding of healthcare services, systems and processes
• Deliver refresher training to keep teams up to date with product updates, sales techniques and regulatory requirements
• Analyse performance data and feedback to continuously improve training programmes
• Provide coaching and guidance to sales agents and team leaders to support performance improvement
• Collaborate with operational leaders, product specialists and healthcare professionals

You will be based within our modern and fast-paced Patient Support Centre in Brentwood, with the opportunity for occasional hybrid working.

About You

We are looking for a confident and engaging trainer who can develop others and drive performance in a regulated environment.

You will ideally have:

• At least 3 years' experience in a sales training, sales enablement or sales leadership role
• Experience within a contact centre, healthcare or regulated environment (desirable)
• A background in sales, customer service or healthcare administration
• Experience designing and delivering training to diverse teams in a fast-paced environment
• Strong presentation, facilitation and coaching skills
• Experience using Learning Management Systems (LMS) and Microsoft Office
• The ability to interpret performance data and adapt training strategies accordingly
• A commitment to high ethical standards and confidentiality

A qualification or certification in Learning & Development, Training or Adult Education would be highly desirable.

Benefits

We offer a competitive salary and a comprehensive benefits package including:

• 35 days annual leave (including bank holidays)
• Employer and employee contributory pension scheme with flexible retirement options
• Private medical insurance
• Life assurance
• 'Spire for You' reward platform - discounts and cashback at over 1,000 retailers
• Access to continuous learning and development opportunities

About Spire Healthcare

Spire Healthcare is one of the UK's leading independent healthcare providers, with 38 hospitals and over 50 clinics across England, Wales and Scotland. We provide diagnostics, inpatient, day case and outpatient care, as well as private GP services and workplace health support to over 800 corporate clients.

Our people are what make the difference. Their dedication, compassion and commitment to excellence are at the heart of everything we do.

For us, it's not just about treating patients - it's about looking after people.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Maxine Cassidy at

Please note: If we receive a high volume of applications, this vacancy may close earlier than advertised. We encourage early applications.